SupportPal Documentation Docs
  • Home
  • Prologue
    • Release Notes
      • 5.x Release Notes
        • 5.7.3
        • 5.7.2
        • 5.7.1
        • 5.7.0
        • 5.6.1
        • 5.6.0
        • 5.5.1
        • 5.5.0
        • 5.4.1
        • 5.4.0
        • 5.3.1
        • 5.3.0
        • 5.2.3
        • 5.2.2
        • 5.2.1
        • 5.2.0
        • 5.1.2
        • 5.1.1
        • 5.1.0
        • 5.0.3
        • 5.0.2
        • 5.0.1
        • 5.0.0
      • 4.x Release Notes
        • 4.2.5
        • 4.2.4
        • 4.2.3
        • 4.2.2
        • 4.2.1
        • 4.2.0
        • 4.1.2
        • 4.1.1
        • 4.1.0
        • 4.0.4
        • 4.0.3
        • 4.0.2
        • 4.0.1
        • 4.0.0
      • 3.x Release Notes
        • 3.7.2
        • 3.7.1
        • 3.7.0
        • 3.6.2
        • 3.6.1
        • 3.6.0
        • 3.5.0
        • 3.4.1
        • 3.4.0
        • 3.3.1
        • 3.3.0
        • 3.2.1
        • 3.2.0
        • 3.1.0
        • 3.0.0
        • 3.0.0 Beta 2
        • 3.0.0 Beta 1
      • 2.6 Release Notes
        • 2.6.1
        • 2.6.0
      • 2.5 Release Notes
        • 2.5.1
        • 2.5.0
      • 2.4 Release Notes
        • 2.4.1
        • 2.4.0
      • 2.3 Release Notes
        • 2.3.1
        • 2.3.0
      • 2.2 Release Notes
        • 2.2.0
        • 2.2.0 Beta
      • 2.1 Release Notes
        • 2.1.2
        • 2.1.1
        • 2.1.0
        • 2.1.0 Beta
      • 2.0 Release Notes
        • 2.0.3
        • 2.0.2
        • 2.0.1
        • 2.0.0
        • 2.0.0 RC 1
        • 2.0.0 Beta 3
        • 2.0.0 Beta 2
        • 2.0.0 Beta 1
    • Migration Script
      • Quest K1000
      • WHMCS v7
    • End of Life (EOL) Policy
  • Getting Started
    • System Requirements
    • New Installation
      • Docker
      • Docker (Microservices)
      • Linux
      • cPanel
    • Frequently Asked Questions
  • Administration
    • Backup and Restore
      • Docker Deployments
      • Other Deployments
    • CLI Commands
      • App Update
      • Clear Cache
      • Filesystem Migrate
      • License Refresh
      • License Update
    • Configuring the Cron
    • Migrating to a New Server
    • Performance Suggestions
    • Security Recommendations
      • Web Server Redirect Rules
      • Enable HTTPS
      • Configure HTTP Headers
      • Storage Directory
      • Restricting Public Access
    • Upgrading SupportPal
      • Upgrading to 5.0 from 4.2
      • Upgrading to 4.0 from 3.7
      • Upgrading to 3.0 from 2.6
      • Upgrading to 2.6 from 2.5
      • Upgrading to 2.5 from 2.4
      • Upgrading to 2.4 from 2.3
      • Upgrading to 2.3 from 2.2
      • Upgrading to 2.2 from 2.1
      • Upgrading to 2.1 from 2.0
      • Upgrading to 2.0 from 1.3.3
  • Configuration
    • Core Settings
      • API Tokens
      • Brands
      • Email Templates
      • General Settings
      • IP Bans
      • IP Whitelist
      • Languages
      • Modules
      • Plugins
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      • Third-Party Integrations
        • Algolia
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        • Pusher
        • Steam
        • Twilio
        • X
      • Widgets
    • Multilingual Content
    • Self-Service Settings
      • Feedback Forms
      • General Settings
    • Ticket Settings
      • Canned Responses
      • Channels
        • API
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      • Custom Fields
      • Departments
        • Email Download
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        • Remote Email Piping
      • Feedback Forms
      • Filters
      • General Settings
      • Holidays
      • Macros
      • Priorities
      • Schedules
      • SLA Plans
      • Statuses
      • Tags
    • User Settings
      • General Settings
      • LDAP Accounts
      • Operator Groups
      • Operator Notifications
      • Operator Reply Templates
      • Operator Roles
      • Organisation Custom Fields
      • Social Login
      • User Custom Fields
      • User Groups
  • Using SupportPal
    • Your Account
      • Internal Messages
      • Personal Settings
      • Security Settings
      • Reply Templates
    • Add-ons Marketplace
    • Core
      • Dashboard
      • Merge Fields
      • Keyboard Shortcuts
      • Search
      • Utilities
        • Background Jobs
        • Email Log
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        • System Activity Log
        • System Cleanup
        • System Health
        • System Update
    • Reports
    • Self-Service
      • Types
      • Categories
      • Articles
      • Tags
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      • Feedback
    • Tickets
      • Managing Tickets
      • Viewing Ticket
      • Open New Ticket
      • Feedback
      • Trash
      • Email Commands
    • Users
      • Managing Operators
      • Managing Organisations
      • Managing Users
      • Send Mass Email
  • Customisation
    • Language Packs
      • Getting Started
      • Language Files
      • Dynamic Content
      • Upgrading
      • Available Language Packs
    • Plugin Development
      • Getting Started
      • Controllers
      • Routes
      • Languages
      • Views
      • Registering Settings
      • Permissions
      • Reports
      • Form Requests
      • Model Events
      • Extending Templates
      • Scheduled Tasks
      • Sending Email
      • Commands
      • Health Checks
      • Upgrading
    • Report Development
      • Getting Started
      • Dashboards
      • Cards
      • Underlying Data
    • REST API
    • SAML Authentication
      • Active Directory (ADFS)
      • Google Suite
      • Microsoft 365
    • SimpleAuth (SSO)
    • Templates
    • Updating Config Files
      • App
      • Broadcasting
      • Cloud Storage
      • Mail Security Policy
      • Redis
      • Requests
      • Search
  • Add-ons
    • Channels
      • Facebook
      • Help Widget
      • Twilio
      • X
    • Plugins
      • AI Assistant
      • Blesta Information
      • Department Tree
      • Duo Security
      • Google Translate
      • Slack Notifications
      • Time Tracking
      • WHMCS Information
      • WooCommerce
  • Integrations
    • Blesta Integration
    • WHMCS Integration
  • Guides
    • GDPR Compliance
    • X Developer Application
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