System Health
System health is designed to give you a clear insight into the overall health of your SupportPal installation and its hosting environment.
Health Checks
A traffic light system is used to quickly differentiate between healthy and checks which need attention.
- A green symbol indicates that everything is running smoothly.
- An amber symbol indicates a warning, and is something which should be resolved in a non-urgent manner.
- A red symbol indicates an error, and is something that should be investigated and resolved urgently.
Some of the system health checks available are described below:
| Name | Description |
|---|---|
| Free Disk Space | The disk space check ensures that there is always 30% free disk space on the partition where your helpdesk belongs. |
| Application Log Error Count | Reads today's application log (storage/logs/supportpal-x-y-z.log) and generates a warning if any errors have been logged, enabling you to investigate. |
| Redirection Rules | Ensures that web server redirect rules are set up correctly, otherwise unauthorised actors may be able to access sensitive files within the help desk. |
| Web Server | Makes a request to each of the configured brand system URLs to determine whether the URLs are accessible. |
| Email Piping | Determines whether there are any problems with the pipe file that may prevent inbound emails from being read correctly. |
| Outbound Email Queue | Checks whether any emails are currently marked as "Blocked" in the email queue, and require manual action to be resent. |
| Debug Mode | Debug mode should only be enabled temporarily as it can leak sensitive system information. This check warns when debug mode is enabled and serves as a reminder to turn it off. |
| Database Connection | Ensures that the help desk can connect to the database. |
| Cron | Monitors the scheduled tasks to determine whether they're running on time. If a task takes longer than expected to complete, or is not running at all, an error is generated. |
Refreshing
The health checks run automatically and the results are cached. Use the Refresh button
to view up-to-date health data; the Last Run column shows when the health check data was
last updated.