System health is designed to give you a clear insight into the overall health of your SupportPal installation and its hosting environment.
A traffic light system is used to quickly differentiate between healthy and checks which need attention.
- A green symbol indicates that everything is running smoothly.
- An amber symbol indicates a warning, and is something which should be resolved in a non-urgent manner.
- A red symbol indicates an error, and is something that should be investigated and resolved urgently.
Some of the system health checks available are described below:
|Free Disk Space||The disk space check ensures that there is always 30% free disk space on the partition where your helpdesk belongs.|
|Application Log Error Count||Reads today's application log (
|Redirection Rules||Ensures that web server redirect rules are set up correctly, otherwise unauthorised actors may be able to access sensitive files within the help desk.|
|Web Server||Makes a request to each of the configured brand system URLs to determine whether the URLs are accessible.|
|Email Piping||Determines whether there are any problems with the
|Outbound Email Queue||Checks whether any emails are currently marked as "Blocked" in the email queue, and require manual action to be resent.|
|Debug Mode||Debug mode should only be enabled temporarily as it can leak sensitive system information. This check warns when debug mode is enabled and serves as a reminder to turn it off.|
|Database Connection||Ensures that the help desk can connect to the database.|
|Cron||Monitors the scheduled tasks to determine whether they're running on time. If a task takes longer than expected to complete, or is not running at all, an error is generated.|
The health checks run automatically and the results are cached. Use the
to view up-to-date health data; the
Last Run column shows when the health check data was