System health is designed to give you a clear insight into the overall health of your SupportPal installation and its hosting environment.
A traffic light system is used to quickly differentiate between healthy and checks which need attention.
- A green symbol indicates that everything is running smoothly.
- An amber symbol indicates a warning, and is something which should be resolved in a non-urgent manner.
- A red symbol indicates an error, and is something that should be investigated and resolved urgently.
Some of the system health checks available are described below:
|Free Disk Space
|The disk space check ensures that there is always 30% free disk space on the partition where your helpdesk belongs.
|Application Log Error Count
|Reads today's application log (
storage/logs/supportpal-x-y-z.log) and generates a warning if any errors have been logged, enabling you to investigate.
|Ensures that web server redirect rules are set up correctly, otherwise unauthorised actors may be able to access sensitive files within the help desk.
|Makes a request to each of the configured brand system URLs to determine whether the URLs are accessible.
|Determines whether there are any problems with the
pipe file that may prevent inbound emails from being read correctly.
|Outbound Email Queue
|Checks whether any emails are currently marked as "Blocked" in the email queue, and require manual action to be resent.
|Debug mode should only be enabled temporarily as it can leak sensitive system information. This check warns when debug mode is enabled and serves as a reminder to turn it off.
|Ensures that the help desk can connect to the database.
|Monitors the scheduled tasks to determine whether they're running on time. If a task takes longer than expected to complete, or is not running at all, an error is generated.
The health checks run automatically and the results are cached. Use the
to view up-to-date health data; the
Last Run column shows when the health check data was