API Channel

The API channel is used for tickets and ticket messages that are created using API commands.


Setting Name Description
Append IP Address Append the user's IP address to the end of their ticket messages (requires user_ip_address data to be provided).
Check Spam Rules Block messages which match spam rules.
Enable Throttling Limit the number of messages user's can post within a time frame. See Throttling for more information on how to control the limits.