SupportPal Documentation

Twitter Developer Application

If you are setting up a Twitter application for the first time, you must apply for a developer account in order to make use of the Twitter Channel or Twitter Social Login integrations that SupportPal has.

Visit the Twitter developer site - https://developer.twitter.com/en/apply-for-access - you will need to login to your Twitter account if not already logged in.

Step 1: User Profile

Make sure the right Twitter account is listed and hit 'Continue'.

Twitter Developer Account Application User Profile

Step 2: Account Details

Assuming you are running SupportPal for your business, select the 'I am requesting access for my organization' option.

Twitter Developer Account Application User Profile

Fill in all the fields that appear as appropriate and hit 'Continue'.

Step 3: Use case details

Please fill in the questions shown. The following is a template response, but you may need to adjust it based on your own requirements.

What use case(s) are you interested in?

Engagement and customer service

Describe in your own words what you are building

We have installed the SupportPal (https://www.supportpal.com) software and would like to use its Twitter integration.

The SupportPal software uses a periodic cron task to fetch Twitter mentions and direct messages from users to our Twitter account. These communications create a ticket in the software only visible to authenticated operators, and the operators can then reply to the ticket and it posts a tweet or direct message back to the user. Documentation for this integration can be found at the link below.
https://docs.supportpal.com/current/Twitter+Channel

The software also provides an authentication option for Twitter, so users can register/login with their Twitter accounts in the software. Documentation for this integration can be found at the link below.
https://docs.supportpal.com/current/Twitter+Login

Will your product, service, or analysis make Twitter content or derived information available to a government entity?

No

Step 4: Terms of service

Read through the terms of service and agree to it before submitting the application.

Step 5: Email verification

Finally Twitter will send an email asking you to confirm your email address. Please click the link in the email and the application will then be in review.

You will need to wait for Twitter to approve the application before creating your first application.