2.3.0

Release Details

Release Date	5th January 2018
Release Type	Stable - Major

Important Notes

Please read Upgrading to 2.3 from 2.2 for important changes in this release.

Notable Changes

PHP 7.1 and PHP 7.2 support - SupportPal now supports the current stable versions of PHP, requiring ionCube v10 (minimum v10.1 for PHP 7.2) loaders to be installed.
Forward tickets to third-parties - Whole or part of a ticket, or just a specific message, can now be forwarded directly from the help desk to third-parties. The email can be sent from the department email address or from the operator's own email address (to make the email seem more personal), and the subject and message contents can be edited as needed too. The forward is logged within the ticket and makes it easier to track for all operators.
Link tickets together - Tickets can now be linked together making it easier to view related tickets. Split tickets are now linked automatically, and a new option to create a new linked ticket based off a specific message has been added.
All ticket users kept in the loop - If a ticket has CC email addresses, any reply by one of the users (be it the main ticket user or one of the CC users) will email an update to the other users to keep them up to date with what is happening from both sides.
Dependent custom fields - Custom fields can now depend on another custom field (options type only), displaying only if a specific value is selected.
Custom field regex validation - Text-based custom field types can now be validated with regex, with the ability to define a custom error message to be shown if the regex does not pass.
Ticket, user and user organisation custom field conditions - Custom fields can now be used as conditions in the feedback forms, filtering, macros and SLA plans.
Improved warnings when deleting records - The system now displays improved warnings of what may happen when you delete a record that may trigger the deletion of additional data. For significant (and uncommon to delete) records, such as departments, you will need to check a list of what else will also be deleted before you can complete the deletion.

Resource Changes

Changelog

Type	Issue	Description
Feature	DEV-32	Custom fields can now depend on other custom fields and only show when a certain value has been selected.
Feature	DEV-322	Any reply by one of the users on a ticket with CC email addresses will now email an update to the other users.
Feature	DEV-720	Ticket, user and user organisation custom field conditions can now be used in feedback forms, filtering, macros and SLA plans.
Feature	DEV-811	Text-based custom fields can now have regex validation and a specified error message shown if the regex doesn't pass.
Feature	DEV-1166	Tickets can now be linked to other tickets.
Feature	DEV-1519	A new linked ticket can now be created from an existing ticket message.
Feature	DEV-1635	Ability to forward ticket content to a third-party.
Feature	DEV-1704	Added an option to notify users when the registered users only setting is enabled and their email was rejected.
Feature	DEV-1719	PHP 7.1 and PHP 7.2 support.
Feature	DEV-1759	API: Tickets can now be filtered by custom field value.
Feature	DEV-1763	API: Installed languages can now be fetched.
Feature	DEV-1781	Added support for MariaDB 10.2.
Feature	DEV-1783	Added consume all option for remote email piping.
Feature	DEV-1789	Added ticket CC conditions and actions for feedback forms, filtering, follow ups, macros and SLA plans.
Feature	DEV-1794	Added option to fetch a permalink for a specific ticket message.
Improvement	DEV-835	Custom field options can now be re-ordered.
Improvement	DEV-1423	Feedback form field types can no longer be changed once feedback has been recorded.
Improvement	DEV-1424	A warning is now shown when editing a custom field with options that currently has values in the database already.
Improvement	DEV-1472	Attachments are now shown for email queue items and can be deleted.
Improvement	DEV-1677	The frontend ticket grid can now be ordered by status.
Improvement	DEV-1684	Added a 'check all' option for form sections with multiple checkboxes.
Improvement	DEV-1688	Improved warnings when deleting one or multiple records in the system.
Improvement	DEV-1732	New languages added to the file system are now disabled by default and need to be enabled.
Improvement	DEV-1734	Automatic macros with delete & block or lock actions now handle new ticket email notifications better.
Improvement	DEV-1745	Follow up, macro and SLA plan actions can now be re-ordered.
Improvement	DEV-1748	Updated pikaday (date picker) so it works better in touch screen browsers.
Improvement	DEV-1762	API: Added option to create a ticket on behalf of user as operator.
Improvement	DEV-1766	API: Added option to filter ticket messages by message type.
Improvement	DEV-1768	API: Ticket message fetching must now include ticket_id.
Improvement	DEV-1771	Shows 'not set' for user organisations without language, country or timezone set.
Improvement	DEV-1774	Ticket frontend links for old tickets before being merged now point to the new merged ticket.
Improvement	DEV-1776	Twitter channel can now handle and post 280 character messages.
Improvement	DEV-1778	The 'social_id' column on the ticket message table has been indexed to speed up look ups.
Improvement	DEV-1779	The user organisation grid now makes use of the condition system for filtering.
Improvement	DEV-1780	The time tracking plugin now shows how many entries there are on loading the ticket and polling updates.
Improvement	DEV-1797	Now skips the select a department step on the frontend when submitting a ticket if only one department is available.
Improvement	DEV-1800	Facebook channel updated to support strict mode for redirect URIs.
Bug	DEV-1572	Fixed invalid validation on database details not allowing '@' in the user field.
Bug	DEV-1697	Fixed deleting a user from the manage users grid not recording in the system activity log under certain circumstances.
Bug	DEV-1733	Fixed automatic macros with ticket message contains condition not working on new tickets with MySQL 5.6+.
Bug	DEV-1736	Fixed being unable to open 'filter results' and 'adjust columns' on certain grid pages.
Bug	DEV-1737	Fixed the 'from' email command being ignored for new users when registered users only setting is enabled.
Bug	DEV-1738	Improved handling of unicode whitespace characters in email commands.
Bug	DEV-1743	Fixed custom fields options being missing after a validation error when creating a new custom field.
Bug	DEV-1746	Fixed the 'assign' email command not working in some cases.
Bug	DEV-1747	Fixed the reply above line being included in batched emails despite the disable user email replies setting being enabled.
Bug	DEV-1749	Fixed invalid URLs being generated in emails when using IIS in some cases.
Bug	DEV-1750	Fixed being unable to delete a brand in some cases.
Bug	DEV-1751	Fixed not being able to remove operators from operator group edit form.
Bug	DEV-1755	Fixed incorrect variables in some email templates.
Bug	DEV-1756	Fixed not being able to attach files to notes.
Bug	DEV-1761	Removed unnecessary minimum requirement of MariaDB 10.0.0.
Bug	DEV-1764	Fixed case-sensitive string comparison resulting in blank messages on some emails.
Bug	DEV-1767	Fixed incorrect filtering of tickets under certain conditions.
Bug	DEV-1769	Fixed cache not being cleared after creating an operator via LDAP accounts.
Bug	DEV-1772	Fixed being unable to unset checkbox type custom fields once set.
Bug	DEV-1773	Fixed SQL error stopping activity log entry added when assigning operators to tickets on the ticket grid.
Bug	DEV-1775	Fixed plugin and widget routes not working when include locale in URI setting is disabled.
Bug	DEV-1777	Fixed fatal error if a macro tries to automatically delete a Twitter or Facebook ticket being imported.
Bug	DEV-1782	Fixed Javascript error showing on the department create/edit page under certain circumstances.
Bug	DEV-1784	No longer can create ticket tags in the ticket view without the manage tags permission.
Bug	DEV-1786	Fixed large embedded images crashing the email parser.
Bug	DEV-1790	Fixed Javascript error when cancelling mass reply with attachments.
Bug	DEV-1791	Fixed being unable to install when innodb_large_prefix=1 is set.
Bug	DEV-1796	Fixed HTML entities showing when showing user notes in ticket view.
Bug	DEV-1802	Fixed operators not assigned to ticket brand being notified about ticket updates in some cases.
Bug	DEV-1803	Fixed Javascript error on create/edit user form when organisations disabled.