New Installation

Follow our installation guides to get started with SupportPal.


Before you install SupportPal, be sure to review the system requirements. The system requirements include details about the minimum hardware, software, database, and additional requirements to run SupportPal.

Our Docker and Linux installation methods will automatically handle the installation of software requirements, such as PHP extensions. If you're installing via another method or manually, you'll need to ensure all requirements are met before proceeding.

Installation Methods

Depending on your platform, select from the following supported methods to install and deploy SupportPal:

Method Description When to choose
This deployment method makes use of a monolithic Docker image (runs all services within a single container). It's preconfigured with all dependencies, optimised software settings and security hardened.
Recommended for Linux, MacOS & Windows.
Intended for single server deployment.
A docker image intended for use in a microservices style architecture (separate containers for each service). Intended for experienced DevOps engineers who are familiar building their own infrastructure.
CentOS    Debian    Red Hat    Ubuntu
SupportPal works most simply with a LAMP (Linux, Apache, MySQL, PHP) stack, but can also work with other web server environments. Some optional dependencies, such as Redis, enhance SupportPal functionality.
Use only if you're experienced with Linux and manually configuring software.
cPanel is a web hosting control panel commonly used by shared web hosting companies. It provides an easy to use graphical user interface to manage your websites and domains.
Use only for small scale deployments. There are several disadvantages to use of this method:
  • If using shared web hosting then you're sharing resources with other users.
  • Shared web hosting companies impose restrictions on users to prevent any one user from hogging all the sources. It is also common for security restrictions which may hinder or entirely break SupportPal functionality.
  • cPanel lacks access to some SupportPal dependencies which enhance use of the software.