End of Life (EOL) Policy

The aim of this policy is to give customers a clear understanding of which versions of SupportPal are actively supported and which will only receive security fixes.

Contents

Version Scheme

From version 3.0.0 onwards, SupportPal follows the Semantic Versioning scheme. It uses the pattern (Major).(Minor).(Patch) for version numbers. The table below describes the differences in the version types.

Version Type Description
Major For versions with backward-incompatible changes, and may include minor and patch level changes.
Minor For versions that add functionality in a backward-compatible manner, and may include patch level changes.
Patch For versions with backward-compatible bug fixes.

Supported Versions

The below table illustrates which versions are currently supported.

Version Status
3.x Actively Supported
2.6 Security Fixes Only
2.0 - 2.5 EOL

We are committed to actively supporting the latest major version. At this time, the only release to receive security fixes is the legacy 2.6 series. All other older versions are considered as EOL.

When a new major version is released (4.x), the 3.x series will become security fixes only and the entire 2.x series will become EOL.

Definitions

Actively Supported
The version will receive backward-compatible functionality, bug fixes and security fixes.

Security Fixes Only
The version will only receive security fixes.

EOL
An EOL version will continue to function but will not receive further releases, regardless of any observed deficiencies or vulnerabilities in that version. We recommend that customers upgrade for the most secure and feature-rich SupportPal experience.

Support From Us

We will continue to provide support* regardless of which version of the product you are using, even if the version has reached EOL. However, in many cases, we may advise that the best course of action is to upgrade to a later version.

* Owned licenses holders must have active support and updates in order to request support.