SupportPal Documentation

IP Whitelist

Often users we trust are banned from the help desk due to too many failed login attempts. To prevent these trusted users from being block by an IP ban, their IP addresses can be added to the IP whitelist.

Contents

Searching for Whitelisted IP Addresses

Table sorting

By default the table is sorted alphabetically by event. Once the table has loaded you're able to change the sort column by clicking the up/down arrows:

This action is only temporary and will disappear once the page has been reloaded.

Filtering the table

It's possible to filter the IP whitelist by IP address:

  1. Visit Settings -> Core -> IP Whitelist and click "Filter Results".
  2. Search terms:
    1. IP - Partial search for the IP address, for example "127" would find "127.0.0.1".
    2. Description - Optionally search for the reason the IP address was whitelisted.
  3. The table will be filtered automatically as you enter search terms.

Creating or Updating a Whitelisted IP Address

To add a new IP address to the whitelist, or update an existing ip address, please follow the following steps.

  1. Visit Settings -> Core -> IP Whitelist. If you're adding a new IP address to the whitelist click "Add IP Whitelist", or if you're updating an existing IP address, search for it and click the edit (pencil) icon on the right side of the table row.
  2. Complete the input fields:
    1. Event - Control which events the IP ban applies to.
    2. IP - The user's IP address that you would like to ban - ensure there's no additional whitespace.
    3. Description - Optionally describe why the IP address has been banned for future reference.
  3. Click the "Submit" button.

Deleting a Whitelisted IP

To delete an IP from the whitelist, follow the below steps:

  1. Visit Settings -> Core -> IP Whitelist.
  2. Search for the IP address you wish to delete (see Searching for Whitelisted IP Addresses).
  3. Click the delete (cross) icon located on the right of the table.
  4. Click on the left button, "Yes, Delete IP Whitelist", that pops up confirming you would like to delete this IP and it will now be deleted.