5.7.0

Release Details

Release Date	29th April 2025
Release Type	Stable - Minor

Notable Changes

Operator notifications improvements
The operator notifications system has been revamped to allow for more granular control over notifications, including different notification preferences for different departments through Department Subscriptions. Individual notifications can now also be toggled on or off.
Frontend ticket improvements
Several improvements have been made to the frontend ticket grid and ticket view, including:
- Ticket grid search now uses the search engine for better results.
- Allow adjusting the number of rows shown in the ticket grid.
- Save reply drafts automatically.
- Collapse already viewed messages, collapse long ticket threads, and hide quoted content in ticket view.
- New dedicated print view.
PHP 8.4, database version support
Support for PHP 8.4 has been added, as well as officially supporting MySQL 9.0-9.3, MariaDB 11.7 and Percona 8.4.

Resource Changes

Changelog

Type	Issue	Description
Feature	helpdesk#3559	MySQL 9.x support
Feature	helpdesk#3529	Single tenant support in Microsoft 365
Feature	helpdesk#3519	PHP 8.4 support
Feature	helpdesk#2319	Ticket department notification subscriptions
Improvement	helpdesk#3552	Increase organisation name length limit
Improvement	helpdesk#3550	Use email message IDs in References header for e-mail threading
Improvement	helpdesk#3544	Change 'mark as resolved' option to a POST route on frontend
Improvement	helpdesk#3543	Allow pinning ticket messages via API
Improvement	helpdesk#3542	Allow forward ticket macro action to send clipped messages
Improvement	helpdesk#3541	Show assigned operators on operator panel ticket grid on mobile
Improvement	helpdesk#3539	Permission to manage own reply templates
Improvement	helpdesk#3536	Improve model indexing command speed
Improvement	helpdesk#3535	Improve setting cursor position in reply templates
Improvement	helpdesk#3533	Automatically delete email queue record when deleting related ticket message
Improvement	helpdesk#3523	Option to disable individual notifications
Improvement	helpdesk#3522	Option to change default binning of time-based reports
Improvement	helpdesk#3520	Allow filtering ticket grid on mobile
Improvement	helpdesk#3515	Improvements to frontend ticket grid UX
Improvement	helpdesk#3484	Copy operator side ticket UX to frontend
Improvement	helpdesk#3454	Change placement of 'mark as resolved' option on frontend
Improvement	helpdesk#1866	Option to run automatic/hook macro actions as a bot or a specific operator
Bug	helpdesk#3558	Collection engine broken when DATATABLES_SKIP_COUNT is enabled
Bug	helpdesk#3557	Table pagination doesn't redraw when changing filter options
Bug	helpdesk#3555	Allowed file attachment types fails to reject attachments in some cases
Bug	helpdesk#3551	Don't save ticket feedback automatically if user is not logged in
Bug	helpdesk#3549	Error loading some cards under the Ticket Responses report
Bug	helpdesk#3548	View hooks missing on some pages
Bug	helpdesk#3546	Dark mode favicon doesn't default back to the normal favicon
Bug	helpdesk#3545	Verify notification always sent when adding user over API with additional email addresses
Bug	helpdesk#3540	Make sure messages tab is active when clicking 'Reply' to open the editor
Bug	helpdesk#3538	Validating brand SMTP authentication incorrectly sends using first brand email address
Bug	helpdesk#3537	Config option to add or remove headers in outbound emails
Bug	helpdesk#3534	Display issue on frontend ticket grid with long ticket subjects
Bug	helpdesk#3528	Uncaught IOException in app-manager update
Bug	helpdesk#3527	Ticket merge fields aren't shown on actions form
Bug	helpdesk#3526	Restore doesnt delete new tables
Bug	helpdesk#3525	Handle LTR content within RTL page
Bug	helpdesk#3524	Set default access level to 'user' when adding user to existing organisation