Log File Manager

The log file manager allows an operator to easily download and delete log files generated by the system.

Contents

Permissions
Application Logs
Email Logs
SQL Query Logs

Visit Utilities -> Logs -> Log File Manager in the operator panel to access the log file manager. The log files can also be found under the /storage/logs folder on the file system if this page is inaccessible for some reason.

Permissions

In order to access the Log File Manager, the operator must belong to a group with a role that has the "Manage Log Files" permission.

If an operator has permission to access the page, they're also able to download and delete log files.

Application Logs

Application logs contain messages and stack traces from general usage of the help desk.

File Prefix: supportpal
Method: Rotate every 5 days

Changing Logging Method

Unlike the below log files it is possible to change the configuration of application logs, see: Application Log File Configuration Options

Email Logs

Email logs are generated when the Verbose Email Log is enabled within the email channel. The log files contain details about incoming emails including the content and parser debug messages.

File Prefix: email
Method: Rotate every 5 days.

It is not currently possible to change the method of logging. The verbose email log should only be used for debugging purposes and not left enabled, as it can use up a lot of storage space.

SQL Query Logs

These logs contain all MySQL queries that are run when utilising the help desk.

File Prefix: query
Method: Rotate every 3 days.

Query logs are only generated when debug mode is enabled in the application configuration file.