Internal messages is a private messaging system enabling operators to communicate with one another within the help desk.
Settings for the authenticated operator only. Access by hovering over the user icon in the top right of the screen and clicking Personal Settings in the dropdown that appears.
Update your security settings, such as enabling two-factor-authentication. Access by hovering over the user icon in the top right of the screen and clicking Security Settings in the dropdown that appears.
Reply templates let you define templates that populate the editor as you go to respond to a ticket. Reply templates can make use of merge fields to create customised greetings, signatures and can be configured per brand/department.