2.5.0

Release Details

Release Date	25th April 2019
Release Type	Stable - Major

Important Notes

Please read Upgrading to 2.5 from 2.4 for important changes in this release.

Notable Changes

PHP 7.3 support - PHP 7.3 is now officially supported as of this release, requiring minimum ionCube loaders 10.3.
Embeddable help widget - A simple help widget has been introduced that can be embedded in to your websites, that has an option to search your knowledgebase and/or offer a simple contact form. Multiple configurations can be created, different widgets can be created depending on the nature of the webpage it will be placed on, use a different colour scheme and other options.
Ticket trash can - A trash can has been introduced for tickets where deleted tickets sit for 30 days before being automatically deleted from the system. This provides a chance to restore deleted tickets and view deleted tickets within this window.
Organisation domain - Automatically add users to an organisation based on their email domain, detected when they register or send an email to the help desk and don't currently have an account.
Install and upgrade CLI commands - We've introduced install and upgrade commands for the command line as a different way of installing and upgrading your installation. Please check over our updated upgrade guide for more information.
Spam rules now checked on tickets API - Please be aware that spam rules are now checked on tickets opened via the API as well as new messages posted.
Plugin model event changes - The model events system has been updated to fix issues with events fired during database transactions. This may affect your plugin if you make use of model events, we recommend checking over the Upgrading to 2.5 from 2.4 guide for more information.
HipChat plugin removed - HipChat has been discontinued, as such we've removed the plugin from the download. This version will also automatically disable the plugin if it is still enabled as it can lead to a lot of errors storing in your logs.

Resource Changes

Changelog

Type	Issue	Description
Feature	DEV-763	Added embeddable help widget.
Feature	DEV-1014	Added ticket trash can and option to restore deleted tickets.
Feature	DEV-1198	Added domain setting for organisation to automatically link new users based on their email domain.
Feature	DEV-2037	Added a revision history for articles.
Feature	DEV-2055	Added a command for the installation and upgrade so it can be performed on the CLI.
Improvement	DEV-1922	Improved handling of model events during database transactions.
Improvement	DEV-1937	Added option to change ticket brand in the tickets API.
Improvement	DEV-1972	The frontend now respects the default ticket reply order in the ticket general settings.
Improvement	DEV-2001	Better handling of user updating their email address on the frontend.
Improvement	DEV-2002	Better handling of operator updating their email address in the operator panel.
Improvement	DEV-2003	Removed the own password confirmation from the manage operator form.
Improvement	DEV-2005	Indexed several timestamp columns for better performance.
Improvement	DEV-2010	Added option to set the created_at timestamp for new tickets in the tickets API.
Improvement	DEV-2014	Added a 'None' option for the ticket SLA plan condition.
Improvement	DEV-2022	The 'all users' option in mass email now only emails users in the selected brand.
Improvement	DEV-2029	Improved spam rule performance and logging.
Improvement	DEV-2030	Split user 'confirmed' attribute in to a new attribute 'active' to allow disabling their account.
Improvement	DEV-2031	Redactor is now used as the text editor on Twitter tickets.
Improvement	DEV-2042	Added a confirmation popup when merging tickets.
Improvement	DEV-2046	Increased canned response modal size to match screen size.
Improvement	DEV-2051	The tickets API now checks spam rules when opening new tickets and posting new replies.
Improvement	DEV-2064	Added ability to search canned responses in the ticket view by multiple tags.
Improvement	DEV-2071	Added option to disable Gravatar.
Bug	DEV-1283	Fixed issue with restarting transactions after deadlocks.
Bug	DEV-2011	Fixed issue with authenticated users being unable to download attachments.
Bug	DEV-2012	Fixed possibility of deleting ticket by deleting only message on ticket when not having the delete ticket permission.
Bug	DEV-2015	The remove CC condition is no longer case sensitive.
Bug	DEV-2017	The user/operator reply macro event hook now fires before the email is generated.
Bug	DEV-2020	Fixed issue with macro schedule option when using a different timezone.
Bug	DEV-2023	Fixed unrestricted plugin routes being governed by unnecessary middleware.
Bug	DEV-2024	Fixed incorrect purify settings on the Redactor form helper.
Bug	DEV-2026	Fixed broken avatar on frontend ticket grid for tickets belonging to other users.
Bug	DEV-2028	Fixed 500 error when downloading non-existent raw email log.
Bug	DEV-2032	Fixed issue with open new ticket button on edit user page.
Bug	DEV-2033	Fixed issue clearing a user's groups via API.
Bug	DEV-2034	Fixed issue with per-brand SAML configurations.
Bug	DEV-2035	Removed link to Facebook user accounts as no longer functioning.
Bug	DEV-2045	Fixed difference in Redactor plugins on open new ticket page versus the ticket view.
Bug	DEV-2049	Fixed merge field preview errors when there are no self-service types in the system.
Bug	DEV-2050	Fixed JS error when polling for replies right after adding a CC user to a ticket.
Bug	DEV-2052	Fixed add self-service link option on ticket view not working in mobile.
Bug	DEV-2053	Fixed inconsistency in active operators on the ticket grid versus the ticket view.
Bug	DEV-2054	Fixed blank alert shown when attempting to change the license in the upgrader.
Bug	DEV-2066	Fixed issue when attempting to use S3 for the filesystem.
Bug	DEV-2070	Stopped 'registered users only' email being sent to a blocked sender (via a spam rule).