Email Channel

The email channel is used to handle all incoming emails in to new tickets and replies.


Setting Name Description
Default Priority The priority that is set on all new tickets opened by email. This is set to 'Low' by default on a new installation.
Prioritise Reply-To If you accept emails from automated systems that use a 'Reply-To' email header, you can use that email header to decide the user on a new ticket instead of the 'From' email header that is normally used. Also used to store CC email addresses on ticket replies.
Enable Sub-addresses This will create a unique sub-address for each ticket that is set as the Reply-To address on all outgoing email. Enabling this will allow you to remove the ticket number from the subject of email templates. Feature dependent on email server subaddress support, see Sub-Address Configuration below.

Sub-Address Configuration

Sub Address Delimiter

By default, SupportPal uses '+' as the sub-address delimiter, for example: It is possible to change the delimiter by setting the 'sub_address_delimiter' configuration option in a /config/production/email.php file, for more details please read: Updating Config Files.