A report is a set of statistics, charts and tables that can be used to monitor performance of your help desk. Follow our development guide to build your own useful report.
Learn about what a report is, a report's basic structure and how to initially configure your own report.
A report is formed of one or more dashboards. A dashboard is a set of cards which display together in the operator panel.
A card is an individual number, chart or table that is part of a report dashboard.
To get a better understanding of a data point in a card, you can show the underlying data related to it.