Report Development

A report is a set of statistics, charts and tables that can be used to monitor performance of your help desk. Follow our development guide to build your own useful report.

Getting Started

Learn about what a report is, a report's basic structure and how to initially configure your own report.


A report is formed of one or more dashboards. A dashboard is a set of cards which display together in the operator panel.


A card is an individual number, chart or table that is part of a report dashboard.

Underlying Data

To get a better understanding of a data point in a card, you can show the underlying data related to it.