SupportPal Documentation

User Settings

Settings related to the user (and operator) section. Access by going to Settings, opening the User box in the sidebar.

General Settings

General settings related to users and operators.

LDAP Accounts

SupportPal currently supports ldap v2 a.k.a "simple bind" as an additional method of authentication for operators.

Operator Groups

Operator groups are used to group related operators together and provide them with a set of permissions (from roles). An operator can belong to multiple groups.

Operator Roles

Operator roles let you create different permission groups for your operators. Each role can be assigned to multiple operator groups and apply to all operators under those groups.

Operator Signatures

Operator signatures let you create different context-specific ticket signatures dependent on a ticket's department and brand.

Organisation Custom Fields

Organisation custom fields let you create your own fields for collecting and storing useful data about your organisations. Various types of fields are available, and can be required to be filled in or hidden to the user on the organisation profile page.

Social Login

Social login allows your users to sign up and log in with their favourite social media services, so they have one less login to remember.

User Custom Fields

User custom fields let you create your own fields for collecting and storing useful data about your users. Various types of fields are available, and can be required to be filled in or hidden to the user.

User Groups

User groups are a way of grouping together related or similar users. The user groups can then be used in filtering, or in macros and SLA plans.