SupportPal Docs

5.2.0

Release Details

Release Date 18th January 2024
Release Type Stable - Minor

Notable Changes

  • Updated Help Widget
    The help widget channel has been rewritten with the latest libraries and given a new lick of paint. Users can now attach files directly from the widget when they’re contacting you. The Javascript API has been expanded, so you can now set a locale as well as a default search term for the knowledgebase. The help widget can be updated via the marketplace once you are running SupportPal 5.2.0.
  • API Enhancement - Ticket Feedback
    You can now view and store ticket feedback using the ticket/feedback endpoints.
  • Canned Response Reporting
    More metrics are now stored about canned response usage, so you can now better track how canned responses are used over time. The report will only show new usages of canned responses, it is not possible to generate data for historic usages.

Resource Changes

Changelog

Type Issue Description
Improvement helpdesk#3262 Add limit for maximum number of CC email addresses on a ticket
Improvement helpdesk#3258 View and store ticket feedback via API
Improvement helpdesk#3252 Allow configuring temporary folder for upgrade
Improvement helpdesk#3249 Hide PCNTL PHP extension optional requirement when not using CLI
Improvement helpdesk#3247 Improve graceful shutdown of Docker Monolithic
Improvement helpdesk#3234 Add health check for failed background jobs
Improvement helpdesk#3149 Save more details about canned response usage
Improvement helpdesk#3050 Add confirmation prompt to block user option
Bug helpdesk#3274 Internal ticket owner not notified when a note is posted on the ticket
Bug helpdesk#3273 Quoted content in a forward is hidden if you toggle it twice
Bug helpdesk#3272 System update breaks when system URL is invalid
Bug helpdesk#3270 Editor more formatting options not showing on mobile
Bug helpdesk#3268 Search index seeds sometimes fail to run on Docker
Bug helpdesk#3267 ws:serve and mq:start commands error if application is not ready
Bug helpdesk#3266 Unable to update when open_basedir in effect
Bug helpdesk#3265 Phone number not verified warning showing incorrectly
Bug helpdesk#3263 Pace progress bar completes slowly on Firefox
Bug helpdesk#3261 Unable to search for operators when changing user on a ticket
Bug helpdesk#3260 Ticket hooks should run before related notification is sent out
Bug helpdesk#3251 AuthenticationException not handled in viewing single message on frontend
Bug helpdesk#3246 RSS feed articles are ordered by created date rather than published date