5.2.0

Release Details

Release Date	18th January 2024
Release Type	Stable - Minor

Notable Changes

Updated Help Widget
The help widget channel has been rewritten with the latest libraries and given a new lick of paint. Users can now attach files directly from the widget when they’re contacting you. The Javascript API has been expanded, so you can now set a locale as well as a default search term for the knowledgebase. The help widget can be updated via the marketplace once you are running SupportPal 5.2.0.
API Enhancement - Ticket Feedback
You can now view and store ticket feedback using the ticket/feedback endpoints.
Canned Response Reporting
More metrics are now stored about canned response usage, so you can now better track how canned responses are used over time. The report will only show new usages of canned responses, it is not possible to generate data for historic usages.

Resource Changes

Changelog

Type	Issue	Description
Improvement	helpdesk#3262	Add limit for maximum number of CC email addresses on a ticket
Improvement	helpdesk#3258	View and store ticket feedback via API
Improvement	helpdesk#3252	Allow configuring temporary folder for upgrade
Improvement	helpdesk#3249	Hide PCNTL PHP extension optional requirement when not using CLI
Improvement	helpdesk#3247	Improve graceful shutdown of Docker Monolithic
Improvement	helpdesk#3234	Add health check for failed background jobs
Improvement	helpdesk#3149	Save more details about canned response usage
Improvement	helpdesk#3050	Add confirmation prompt to block user option
Bug	helpdesk#3274	Internal ticket owner not notified when a note is posted on the ticket
Bug	helpdesk#3273	Quoted content in a forward is hidden if you toggle it twice
Bug	helpdesk#3272	System update breaks when system URL is invalid
Bug	helpdesk#3270	Editor more formatting options not showing on mobile
Bug	helpdesk#3268	Search index seeds sometimes fail to run on Docker
Bug	helpdesk#3267	ws:serve and mq:start commands error if application is not ready
Bug	helpdesk#3266	Unable to update when open_basedir in effect
Bug	helpdesk#3265	Phone number not verified warning showing incorrectly
Bug	helpdesk#3263	Pace progress bar completes slowly on Firefox
Bug	helpdesk#3261	Unable to search for operators when changing user on a ticket
Bug	helpdesk#3260	Ticket hooks should run before related notification is sent out
Bug	helpdesk#3251	AuthenticationException not handled in viewing single message on frontend
Bug	helpdesk#3246	RSS feed articles are ordered by created date rather than published date