4.0.0

Release Details

Release Date	12th May 2022
Release Type	Stable - Major

Important Notes

Please read Upgrading to 4.0 from 3.7 for important changes in this release.

Notable Changes

Twilio Channel
The Twilio channel can process incoming SMS and WhatsApp messages to your phone numbers as tickets, as well as answer phone calls as they come in.
Add-ons Marketplace
Install free and paid useful add-ons (such as channels, languages and plugins) through our marketplace.
System Health Checks
System health is designed to give you a clear insight into the overall health of your SupportPal installation and its hosting environment.
New WYSIWYG Editor
TinyMCE is now used throughout the help desk providing a robust editor experience. What you see in the editor is what is displayed to the user.
Emoji Auto Complete Support
Type a colon followed by a keyword, e.g. :smile, then press Enter or Return to add the highlighted emoji, or click the desired emoji from those displayed.

Resource Changes

Changelog

Type	Issue	Description
Feature	helpdesk#2820	Add a channel to import WhatsApp messages.
Feature	helpdesk#2797	Add a channel to import incoming voice calls.
Feature	helpdesk#2796	Add a channel to import SMS messages.
Feature	helpdesk#2722	Create an add-on marketplace.
Feature	helpdesk#2636	Add phone number verification system.
Feature	helpdesk#2541	Add system health checks.
Feature	helpdesk#2416	Add emoji autocomplete support to the editor.
Feature	helpdesk#2344	Ability to install and activate language packs.
Improvement	helpdesk#2833	Allow auth function/facade usage in mail policy.
Improvement	helpdesk#2818	Remove keywords field from self-service articles.
Improvement	helpdesk#2809	Upgrade Docker ha deployment from Debian buster to bullseye.
Improvement	helpdesk#2808	Sort operators by formatted name on ticket grid dropdowns.
Improvement	helpdesk#2802	Ability to preview audio/mp3 files.
Improvement	helpdesk#2801	Change "last message content" condition to include notes.
Improvement	helpdesk#2800	Updating phone numbers removes and re-adds unchanged records from database.
Improvement	helpdesk#2798	Update twig to v3.
Improvement	helpdesk#2790	Transform deprecated HTML4 width attribute on inbound emails.
Improvement	helpdesk#2789	Require PHP 7.4 or above.
Improvement	helpdesk#2785	Remove Internet Explorer 11 support.
Improvement	helpdesk#2764	Add open graph meta tags to the client area.
Improvement	helpdesk#2743	Move add-ons to new directory structure.
Improvement	helpdesk#2630	Disable addons when an upgrade is available.
Improvement	helpdesk#2572	Replace Redactor editor with TinyMCE.
Improvement	helpdesk#2367	Require PHP ext-hash.
Improvement	helpdesk#2351	Change default API article search ordering to weight column.
Improvement	helpdesk#2237	Differentiate between opened on behalf of tickets.
Bug	helpdesk#2846	OAuth access token expiration leeway.
Bug	helpdesk#2840	Possible PHP error when adding translated tag to ticket.
Bug	helpdesk#2838	Improper HTML encoding in mass email from name.
Bug	helpdesk#2836	Attribute type casts missing on translation models.
Bug	helpdesk#2835	Datepicker can be initialised multiple times on the same element.
Bug	helpdesk#2828	Race condition sometimes prevents successful jquery form validation.
Bug	helpdesk#2827	Unable to preview email template when message is in trash.
Bug	helpdesk#2826	* directory incorrectly created on docker deployments in customisation directories.
Bug	helpdesk#2824	Pusher cloud validation fails when self-hosted data present.
Bug	helpdesk#2823	Ticket notes and forward messages incorrectly included in first response time reports.
Bug	helpdesk#2821	Database validation rules bypassed on array data.
Bug	helpdesk#2819	Intended URL lost when using SAML without dual login.
Bug	helpdesk#2816	OAuth redirect uri missing for default brand on Google and Microsoft integrations.
Bug	helpdesk#2815	Poll replies sometimes loads your own replies.
Bug	helpdesk#2814	Uncaught TypeError when viewing an email in the client area.
Bug	helpdesk#2813	SAML does not work on docker monolithic deployments.
Bug	helpdesk#2812	Unable to send emails which contain the same address in TO/CC fields.
Bug	helpdesk#2811	Unable to set avatar when creating new user/operator.
Bug	helpdesk#2810	Unable to unlink merged tickets.
Bug	helpdesk#2806	Ticket CC addresses should not be case sensitive.
Bug	helpdesk#2804	Cache conflict when setting clipped message URL.
Bug	helpdesk#2794	Possible to reply using HTML on plain-text only channels.
Bug	helpdesk#2793	Users should not be created from CC addresses when Registered Users Only is enabled.
Bug	helpdesk#2788	Unable to load ticket when WHMCS user isn't associated with an account.
Bug	helpdesk#2786	System update log wiped after completion.
Bug	helpdesk#2765	Email details dropdown closes when trying to copy text within it.
Bug	helpdesk#2642	Plain text lost when combining encapsulated emails.
Bug	helpdesk#2433	'Add Self-Service article' doesn't work when user does not have permission.
Bug	helpdesk#2420	Addons with the same name have conflicting namespaces.
Bug	helpdesk#2010	Tickets can be assigned to SLA plans where conditions do not match.
Bug	helpdesk#1369	Email clipping sometimes removes too much content.
Performance	helpdesk#2837	Several thousand canned responses slow down merge field preview.
Performance	helpdesk#2531	Reduce memory usage of system cleanup tasks.
Performance	helpdesk#2365	Remove unnecessary getOperators call from ticket grid sidebar.