5.6.0

Release Details

Release Date 4th February 2025
Release Type Stable - Minor

Notable Changes

Resource Changes

Changelog

Type Issue Description
Feature helpdesk#3509 Ability to disable email alias support
Feature helpdesk#3495 Ability to clone canned responses
Feature helpdesk#3494 Ability to clone macros
Feature helpdesk#3493 Ability to clone email templates
Feature helpdesk#3432 Percona database server support
Feature helpdesk#3398 Ability to clone ticket filters
Feature helpdesk#3473 Ability to reset email templates back to default value
Feature helpdesk#3452 Ability to disable an email template globally
Feature helpdesk#3450 Ability to create ticket filter from the ticket grid
Improvement helpdesk#3508 Use identification headers to detect replies to own emails
Improvement helpdesk#3502 Send a test email when validating SMTP authentication
Improvement helpdesk#3439 Convert database tables to InnoDB
Improvement helpdesk#3429 Improve handling of emails that fail to download
Improvement helpdesk#2173 Use identification headers to detect replies to emails sent by the helpdesk
Bug helpdesk#3511 Frontend ticket grid display issue when no tickets in grid
Bug helpdesk#3503 Istanbul (Turkey) timezone is incorrectly labelled
Bug helpdesk#3501 'Ticket has follow up' condition doesn't work in some cases
Bug helpdesk#3500 Incorrect activity log entry written when using close ticket macro action
Bug helpdesk#3499 Database error changing department operator membership
Bug helpdesk#3497 Incorrect results when using custom filters on sidebar items
Bug helpdesk#3496 UX issues when manipulating e-mail template brands and languages
Bug helpdesk#3492 Unable to submit a note containing only an image
Bug helpdesk#3491 Unable to refresh license on upgrader if there's an error
Bug helpdesk#3440 Add-on deleted during update attempt when proc_open disabled
Performance helpdesk#3505 Add config option to improve pagination performance on large tables
Performance helpdesk#3504 Improve performance of ticket grid sidebar counts when large number of tickets
Performance helpdesk#1768 Reduce memory footprint of exports