2.3.1

Release Details

Release Date	15th May 2018
Release Type	Stable - Minor

Notable Changes

Blesta integration and plugin - We've released an integration and plugin for connecting SupportPal with the Blesta billing system.
Self-service improvements
- Internal types - It's now possible to create internal only types, ideal for setting up internal documentation or other self-service help items for operators only.
- External link types - Types can now be set to be an external link instead of articles, making it easy to link to a separate portal from the help desk without having to modify the template.
- Custom published date/time - A custom published date can now be set on articles, perfect for when you set up an article as a draft ahead of when you need to publish it.
- Clone existing articles - If your articles have similar content, it'll save time to use the new clone option which will pre-fill the create form with the content of an existing article.
- Article ordering for type - The article ordering can be defined for each type: alphabetical, most popular, most recent or random.
- Pin articles in list type - If you are using the list view type, you'll now be able to pin articles to the top of the list. Ideal for important announcements.
Improved branding options - A colour can now be defined for each brand, and a colour scheme based on that is set through the system. Making it easier to brand the help desk with less knowledge of editing the template required.
Ticket attachment previews - A preview of audio, image, PDF and video attachments is now visible in the browser without needing to download the file first.
Social login options - Your users can now login with their Facebook, Google, Steam and Twitter accounts, removing the need to remember their password. The providers need to configured before being available as options to your users.
Improved Captcha options - It's now possible to configure reCAPTCHA v2 and invisible reCAPTCHA for use throughout the system.
Reports - Several new reports have been added, including tickets by tag and several for measuring how busy the help desk is.

Resource Changes

Changelog

Type	Issue	Description
Feature	DEV-349	Social login options for users.
Feature	DEV-469	Added reports for measuring the busiest department, time of day, day of week and month.
Feature	DEV-816	Added support for reCAPTCHA v2 and invisible reCAPTCHA.
Feature	DEV-1111	Allow changing the brand of ticket.
Feature	DEV-1140	Added previews for ticket attachments for certain file types.
Feature	DEV-1155	Added support for internal (operator-only) self-service types.
Feature	DEV-1744	A brand colour can be set which applies a colour scheme based on it throughout the system.
Feature	DEV-1754	Can now clone an existing self-service article as the basis of a new article.
Feature	DEV-1807	Added option to create an external link as a self-service type.
Feature	DEV-1829	Added option to pin a self-service article to the top of list view types.
Feature	DEV-1865	Added report for tickets by tag.
Feature	DEV-1879	Added option to export all data belonging to a single user.
Feature	DEV-1882	Added option to automatically prune inactive data, logs and files after a number of days.
Improvement	DEV-1297	Now show an option to resend confirmation email on attempted login when still unconfirmed.
Improvement	DEV-1323	Can now download raw emails from the system in a format that can be directly imported in to email clients.
Improvement	DEV-1336	Improved the failed to send email handling so it allows to retry after 5 failed attempts.
Improvement	DEV-1339	Can now re-process incoming emails that were rejected initially.
Improvement	DEV-1462	Can now set a custom published date/time on self-service articles.
Improvement	DEV-1596	Can now set a custom slug on self-service articles, categories, tags and types.
Improvement	DEV-1609	Can now set a default ordering strategy for articles in a type.
Improvement	DEV-1678	A custom URL can be set for the frontend logo.
Improvement	DEV-1739	Macros can now be set to be limited to certain operator groups or private to a single person.
Improvement	DEV-1739	Added article rating, searching and comment rating to the API.
Improvement	DEV-1793	Ticket drafts now save attachments along with the text.
Improvement	DEV-1804	Added option to select who to email when using the add reply/note action.
Improvement	DEV-1806	Improved license validation process after license is re-issued at client area and ready to use again.
Improvement	DEV-1808	Added a configuration option to disable the timeago library and show fully formatted times in the system.
Improvement	DEV-1809	Added a configuration option to allow showing more articles in a category preview (currently limited to 3).
Improvement	DEV-1817	Added an option to filter by 'registered users only' on the articles grid.
Improvement	DEV-1819	Added a message option to print an individual reply only.
Improvement	DEV-1820	The 'enable SSL' option can now be set per brand.
Improvement	DEV-1824	A warning is now shown when navigating away from ticket where a time tracking timer is active.
Improvement	DEV-1825	Added user organisations to the operator panel search.
Improvement	DEV-1831	Added pagination to the self-service category view.
Improvement	DEV-1833	Improved article category hierarchy in the breadcrumb.
Improvement	DEV-1837	Improved self-service categories list in the sidebar.
Improvement	DEV-1844	Added HTTP methods to the install and upgrade requirements.
Improvement	DEV-1847	An operator replying to their own internal ticket now acts as if they were replying like a normal user.
Improvement	DEV-1848	The ticket number format now has a stricter set of allowed characters only.
Improvement	DEV-1852	The ticket grid footer now sticks to the bottom of the screen.
Improvement	DEV-1855	Checkbox, checklist and multiple options custom fields can now be set to be required.
Improvement	DEV-1880	Improved 'right to erasure' in ensuring personal data is removed when a user is deleted.
Improvement	DEV-1884	Visiting the operator URL for an old (and since merged) ticket will now automatically redirect to the newly merged ticket.
Improvement	DEV-1873	The 'send email to user group' action now emails all users separately.
Bug	DEV-1425	Now logs emails that have no 'From:' email header rather than just dropping it.
Bug	DEV-1717	Fixed some HTML getting dropped in certain multipart/mixed emails.
Bug	DEV-1760	Fixed issue where articles become hidden from system when only assigned type is deleted.
Bug	DEV-1799	No longer possible for user to change their email when logging via SSO.
Bug	DEV-1810	Updated htmlpurifier library that would error when parsing certain strings in PHP 7.2.
Bug	DEV-1811	Fixed JS error when posting a note on a Twitter ticket.
Bug	DEV-1813	License information is now fully cleared before calling the licensing server.
Bug	DEV-1815	Fixed error shown when trying to fetch permissions through the API with an ordering column set.
Bug	DEV-1816	Fixed error shown when trying to fetch tickets through the API with an ordering direction set.
Bug	DEV-1821	Updating a user no longer wipes the existing user groups attached.
Bug	DEV-1826	Fixed self-service categories being hidden when they have no articles despite their children having articles.
Bug	DEV-1827	The system will no longer try to use TLS for connecting mail server if available when the encryption is set to 'None'.
Bug	DEV-1828	The list of TO recipients for operators will no longer include operators from other brands that shouldn't receive the email.
Bug	DEV-1831	Fixed popular and latest article sections incorrectly showing outdated items due to cache.
Bug	DEV-1836	Fixed self-service types cache not clearing when re-ordered.
Bug	DEV-1839	Removed 'return-path' as a destination header searched when processing an email.
Bug	DEV-1842	Fixed incorrect FROM email address used when sending ticket locked notification to a user email reply.
Bug	DEV-1845	Linked tickets now only display tickets that the operator is able to view.
Bug	DEV-1853	Fixed copy link message option not working after editing the message.
Bug	DEV-1853	Fixed issue preventing attachments with a slash in the filename from being downloadable.
Bug	DEV-1853	Fixed issue with ticket message 'contains' condition on MySQL 5.6+ not working well with small words or stopwords.
Bug	DEV-1859	Fixed error shown by reports dashboard if using the MySQL client driver.
Bug	DEV-1859	Fixed error with installation if any of the MySQL details contains a quote.
Bug	DEV-1867	Fixed issue with filtering by custom field values in reports.
Bug	DEV-1868	Fixed timezone issues when viewing and filtering reports.
Bug	DEV-1869	The 'font' element is no longer completely removed from HTML emails.
Bug	DEV-1871	Fixed duplicate showing when filtering reports with certain conditions.
Bug	DEV-1873	Fixed not being able to forward by department email addresses when a department email is not set on the ticket.
Bug	DEV-1889	Fixed cases where the email is sometimes routed to the wrong department because of the 'Delivered-To' email header.
Bug	DEV-1890	Fixed issues with using fulltext search special characters in the ticket message 'contains' action.
Bug	DEV-1892	Fixed IP address not properly logged in activity log on some actions.
Bug	DEV-1900	Pausing due time doesn't remove existing scheduled escalation rules.