3.6.0

Release Details

Notable Changes

Gzip Compression

We have enabled gzip compression in our default Apache (.htaccess) and nginx web server configs. If you're using Docker, no further action is required.

Simplified Updates

Following this release, it will be easier than ever to update your help desk to a new version. A single button click in the operator panel, or a simple one line command via CLI. Learn about the new methods at Upgrading SupportPal.

Backup and Restore Commands

A simple command line interface is now available to safely backup and restore your entire help desk. For more information, see Backup and Restore.

Web Socket Server

For Linux and Docker environments, we recommend to enable our new web socket server for improved system performance. The server will work automatically for new SupportPal customers. Existing customers will need to manually configure it after upgrading.

Existing Docker Users

1. Browse to your helpdesk-install repository and pull the latest changes from our Git repository

   git pull

2. Browse to the templates/docker-compose/ directory

   cd templates/docker-compose

3. Copy the new gateway files

   cp -R ../../configs/gateway/* gateway/

4. Copy the changes to the .dist files to your .yml files

   
               cp docker-compose.yml.dist docker-compose.yml
               cp docker-compose.prod.yml.dist docker-compose.prod.yml
               cp docker-compose.override.yml.dist docker-compose.override.yml
           

5. Restart the containers

   make restart

Existing Linux Users

To switch from the built-in notifications driver to a self-hosted pusher server, find out more.

Resource Changes

• Language file changes (from 3.5.0)
• Frontend template changes (from 3.5.0)
• Operator template changes (from 3.5.0)
• Asset files changes (from 3.5.0)

Changelog