SupportPal Documentation

Plugins

Plugins provide extra functionality that is separate to the core features of the help desk. Each plugin is independent and can be easily activated or deactivated. Below is a list of plugins that are currently shipped with the help desk, other plugins can be installed by uploading to the /app/Plugins folder.

Hello World

A boilerplate and example for plugin development, no functional use.

Blesta Notifications

Connect SupportPal with your Blesta system to fetch useful details about your users in tickets. Blesta is a billing system designed for web hosts and other online businesses.

HipChat Notifications

Post notifications in a room in HipChat on selected ticket actions. HipChat is a group messaging application for businesses.

Slack Notifications

Post notifications in an channel in Slack on selected ticket actions. Slack is a group messaging application for businesses.

Time Tracking

Track time spent by operators on tickets, creating a time sheet for each ticket and operator.

WHMCS Information

Connect SupportPal with your WHMCS system(s) to fetch useful details about your users in tickets. WHMCS is a billing system designed for web hosts and other online businesses.

WooCommerce

Connect SupportPal with your WooCommerce store to see user orders and subscriptions in tickets.

Developing Your Own Plugins

Read our documentation on building your own useful plugin.