SupportPal Documentation

Using SupportPal

SupportPal prides itself in its ease of use and simplistic design.

The software is composed of the below modules. The documentation describes in detail how to use each of these and understand some of the more complex functionality intended for power users.

Core

The core module contains basic functionality of the help desk that cannot be removed. For example, audit logs, internal operator messages and the dashboard.

Plugins

Plugins provide extra functionality that is separate to the core features of the help desk. Each plugin is independent and can be easily activated or deactivated. Below is a list of plugins that are currently shipped with the help desk, other plugins can be installed by uploading to the app/Plugins folder.

Reports

View insightful charts and tables based on the data in your database. To view a report, go to Reports and click the report you wish to view in the sidebar.

Self-Service

The self-service area is used to provide useful information and files to your users that they can find and search themselves.

Tickets

The ticket module lets your customers open requests that your staff can reply to and eventually close once it has been resolved. Also review and make use of feedback provided by users on tickets.

Users

The user module enables you to manage all of the users, operators and organisations that exist within the application. Moreover, you can create custom fields and change how the application functions for users.