Third-Party Integrations: Facebook

Allow users to log in and sign up with their Facebook account, an option available under our Social Login integrations.



To use Facebook Login, you must:

Activate or Deactivate Integration

The Facebook integration is disabled by default and needs to be activated before use.

  1. Visit Settings -> General -> Third-Party Integrations.
  2. Find the Facebook integration and click the "Activate" link located on the left of the table.
  3. The page will reload confirming the integration has been activated.

Third-Party Integrations

The integration can be deactivated by following the above process, but using the "Deactivate" link instead.

Integration Settings

To set up Facebook, you will need to create a Facebook application, follow the steps below.

  1. Login to Facebook.
  2. Visit the applications page on the Facebook developers website - - and click the "Add a New App" button. If you already have an application set up for the Facebook Channel, you can utilise it for this and skip ahead to step 4.
  3. Type in a name for the application, the name is not important, and click the "Create New Facebook App ID" button.
    Create new Facebook App
  4. The screen will load with your new app. Click the "Set Up" button on the Facebook Login product.
    Facebook Login Product
  5. Select the "Web" option from the list of platforms shown.
    Facebook Login Platform (Web)
  6. Enter your help desk URL for the site URL, and click "Save". The other sections in the quickstart and not necessary and can be skipped.
    Facebook Login Website URL
  7. Click "Settings" in the sidebar under the "Facebook Login".
    Click Settings
  8. Under the "Valid OAuth Redirect URIs" section, it must be set to the value shown in the SupportPal interface. In our example, this is "".
    Facebook Login Callback URL
  9. Click "Settings" in the sidebar and then "Basic". Enter your help desk URL (e.g. "") for the App Domains and set your website's privacy policy URL (needed to publish the application), click "Save Changes" at the bottom.
    Facebook App Domain
  10. Click "App Review" and toggle the option to make the application public, follow the steps shown.
    Facebook App Review
  11. We now need the App Secret to complete the set-up. Click "Settings" in the sidebar and then "Basic". Click "Show" in the App Secret box. Facebook App Secret
  12. Click on "Settings" under Facebook on the third-party integrations page, and enter the app ID and app secret. Click "Save".
    Facebook Third-Party Integration
    Facebook Third-Party Integration Settings

Enabling Facebook Social Login

To enable the Facebook login option for your users, follow the steps below.

  1. Go to Settings -> Users -> Social Login, and click "Manage" on the right of the Facebook box. If the option is not there, please ensure you have completed the above set-up of the integration correctly.
  2. Press the toggle to enable the social login. If you have multiple brands, you will have the option to enable or disable for each brand.
  3. Press "Submit".

It should now be successfully configured, we recommend to try the login as a test user to verify it works.


Can't Load URL

Can't Load URL

Please ensure you've entered the correct URL in the Valid OAuth Redirect URIs and App Domains as mentioned in steps 8 and 9. If your help desk has many brands or operates over a variety of domains/subdomains, all of these will need to be entered in the relevant sections.

Insecure Login Blocked

Insecure Login Blocked

New Facebook applications created after March 2018 must redirect to a secure page, and this will become the case for all applications from March 2019. Please ensure you have enabled SSL in your help desk and set the HTTPS version of your URL in the Facebook settings.

App Not Set Up

App Not Set Up

Please ensure the application is published and showing as live. If it is still in development mode, other Facebook users will not be able to log in with it.