3.3.0

Release Details

Important Notes

Compulsory Template Change

This release contains a change to the user logout mechanism which improves the security of the system (helpdesk#2430). If you've made changes to either the frontend or operator templates, it is necessary to pull all resource changes listed below, otherwise the 'Logout' link will now show a 404 error page.

MySQL Strict Mode

MySQL strict mode offers greater data integrity and application security through additional error checks on all database queries. TRADITIONAL mode has been enabled for new installations. Users upgrading from earlier releases can opt in by removing 'strict' => false from /config/production/database.php.

It is planned to enable strict mode for all existing installations in a future release. If you're a plugin author, please check your plugins compatibility now to avoid breakages when it is enabled.

Email Template Subjects

As part of improvements to threaded email notifications, email subjects are now topic focused in new installations ensuring Gmail correctly groups messages in to a single thread.

Users upgrading from earlier releases will need to manually adjust their email templates if they want to take advantage of this change. Go to Settings -> General -> Email Templates in the operator panel.

    (#{{ ticket.number }}) {{ ticket.subject }}

    RE: (#{{ ticket.number }}) {{ ticket.subject }}

    RE: {{ oSubject }}

    (#{{ ticket.number }}) {{ ticket.subject }}

    RE: (#{{ ticket.number }}) {{ ticket.subject }}

Notable Changes

• PHP 7.4 support - The latest version of PHP is now supported, with the requirement of ionCube Loaders 10.4.
• MariaDB 10.5 support - The latest version of MariaDB is now supported.
• OAuth authentication for IMAP and SMTP - Through the new third-party integrations feature, OAuth can be configured and set up for Google and Microsoft accounts to handle department email accounts (IMAP only) and outgoing emails (SMTP). This is ahead of planned changes by both providers to disable standard password authentication in the future.
• Threaded email notifications - Email notifications have been improved to better take advantage of your mail reader’s ability to group messages into conversations and threads. Message-ID, In-Reply-To and References headers are set so readers can group based on these attributes.
• Operator draft detection improvements - Drafts from multiple operators are now all visible, and initially collapsed to prevent taking up unnecessary space on the page. Drafts only relevant to the current tab (Reply, Note, Forward) are shown, and a new yellow icon has been added to the tab to show if a draft by another operator exists.
• Improved frontend ticket filtering - The ticket grid for users on the frontend has been improved to make it easier to filter for unresolved tickets only.

Resource Changes

• Language file changes (from 3.2.1)
• Frontend template changes (from 3.2.1)
• Operator template changes (from 3.2.1)
• Asset files changes (from 3.2.1)

Changelog