Enable HTTPS (SSL)

https ensures encrypted transport of communication between your customers and your server. A number of third-party integrations require your installation to use https. We recommend to redirect http traffic to https using web server redirects.

Please consult your web server documentation for steps on how to achieve this.

Enabling SSL Mode

Once you have a working SSL certificate on your server, you should enable SSL mode to force all connections to the help desk to be secure. Go to Settings and toggle the Enable SSL option.

If you have multiple brands, you can enable/disable SSL mode for individual brands under the brand settings.

Manually Disabling SSL Mode

If https is no longer working on your server or you have incorrectly enabled SSL mode, you will need to manually disable it to regain access to the system.

Follow these steps:

  1. Disable SSL mode in the database with the following query.
    UPDATE `setting` SET `value` = '0' WHERE `setting`.`name` = 'enable_ssl';
  2. Clear the system cache. Run the following command from the help desk folder:
    php artisan cache:clear