Web Server Redirect Rules

All URLs served by SupportPal should not include /index.php within them. If your URLs contain /index.php then our web server redirection rules are not enabled or are misconfigured.

Web Servers


SupportPal ships with a .htaccess file. If the included .htaccess file doesn't work automatically, you may need to set the AllowOverride directive in the Apache configuration to All and ensure that the mod_rewrite module is enabled.

Other web servers

Use and adapt our example configurations found at System Requirements.

Enable Pretty URLs

Once the redirect rules are working, make sure to toggle the Settings > Pretty URLs field if it is not already enabled. This will ensure the system generates links without /index.php included in the URL.