Web Server Redirect Rules
Ensuring redirection rules are correctly enabled is critical to prevent unauthorised access to sensitive file stores.
All URLs served by SupportPal should not include
/index.php within them. If your
/index.php then our web server redirection rules are not enabled or are misconfigured.
SupportPal ships with a
.htaccess file. If the included
.htaccess file doesn't work
automatically, you may need to set the
directive in the Apache configuration to
All and ensure that the
Other web servers
Use and adapt our example configurations found at New Installation.
Enable Pretty URLs
Once the redirect rules are working, make sure to toggle the Settings > Pretty URLs field if it is not already enabled. This will ensure the system generates links without
/index.php included in the URL.