Web Server Redirect Rules
Recommended
Ensuring redirection rules are correctly enabled is critical to prevent unauthorised access to sensitive file stores.
Ensuring redirection rules are correctly enabled is critical to prevent unauthorised access to sensitive file stores.
All URLs served by SupportPal should not include /index.php within them. If your
URLs contain /index.php then our web server redirection rules are not enabled or are misconfigured.
Web Servers
Apache
SupportPal ships with a .htaccess file. If the included .htaccess file doesn't work
automatically, you may need to set the
AllowOverride
directive in the Apache configuration to All and ensure that the mod_rewrite module
is enabled.
Other web servers
Use and adapt our example configurations found at System Requirements.
Enable Pretty URLs
Once the redirect rules are working, make sure to toggle the Settings > Pretty URLs field if it is not already enabled. This will ensure the system generates links without /index.php included in the URL.