5.5.0

Release Details

Release Date	3rd December 2024
Release Type	Stable - Minor

Notable Changes

Docker Monolithic Users
The Apache dependency has been removed in this release and so there is no longer a service listening on port 8080. If you're forwarding traffic, please forward to port 80 instead. If you've overridden the default Caddyfile, you will need to update it otherwise you'll see 502 Gateway errors. Refer to Using your own certificates for guidance.

Right-to-Left language support
Languages which are written right-to-left (RTL) are now fully supported. Use the text_direction directive within the language pack config.php file to configure.
Pin messages within tickets
Messages and notes can be pinned to the top of a ticket allowing you, and other staff members, to quickly jump to important parts of the conversation.
Ticket grid filtering improvements
You can now use the 'Filter' option on the ticket grid when already viewing a ticket filter, making it possible to modify the filtering conditions being applied. It also now supports multiple condition groups or more complex logic.

Resource Changes

Changelog

Type	Issue	Description
Feature	helpdesk#3431	Add command to terminate Horizon
Feature	helpdesk#3406	Add options to rate limit frontend Algolia API calls
Feature	helpdesk#3397	Add commands to update and refresh the product license key
Feature	helpdesk#3380	Add option to close tickets without notification
Feature	helpdesk#3377	Allow setting web and email channel throttling limits in operator panel
Feature	helpdesk#3150	Allow pinning messages and notes in tickets
Feature	helpdesk#3067	Allow filtering on ticket grid when viewing a filter already
Feature	helpdesk#2342	Add RTL (right-to-left) support to template
Improvement	helpdesk#3428	Remove Apache dependency from Docker Monolithic
Improvement	helpdesk#3426	Reduce number of browser notifications shown at once
Improvement	helpdesk#3425	Better duplicate detection for desktop notifications
Improvement	helpdesk#3421	Ability to filter email log by additional types
Improvement	helpdesk#3418	Update PHP versions to 8.3 in Docker images
Improvement	helpdesk#3411	Ability to validate unauthenticated SMTP connections
Improvement	helpdesk#3395	Redirect back to grid with last used filtering when not permitted to view ticket
Improvement	helpdesk#3392	Improve web server health check error message
Improvement	helpdesk#3391	Add anchor plugin to self-service article editor
Improvement	helpdesk#3385	Add translations for phone number library
Improvement	helpdesk#3370	Consider additional emails when filtering by user email
Improvement	helpdesk#3165	Increase length of ticket message excerpt to 255 characters
Improvement	helpdesk#2842	Ability to add links to custom field descriptions
Improvement	helpdesk#2724	Ability to filter self-service article grid by article text
Improvement	helpdesk#2695	Add a focus state to all inputs and buttons
Improvement	helpdesk#2622	Ability to create new tags from ticket grid
Bug	helpdesk#3424	Docker Monolithic won't start when using external database connection
Bug	helpdesk#3423	Ambigious column error when using created_at_max/min on some endpoints in API
Bug	helpdesk#3422	Queue retry after time can mean jobs overlap if they take a long time to run
Bug	helpdesk#3419	Old blocked emails can be unintentionally sent out when upgrading to v5.0.0
Bug	helpdesk#3416	Switching tabs can lose pollcast updates
Bug	helpdesk#3412	Ticket grid assign shows inactive operators
Bug	helpdesk#3410	JS error when using the message forward options
Bug	helpdesk#3404	Scheduled task lock is not released if queue worker is killed
Bug	helpdesk#3415	Listeners for queue scheduled tasks bound twice
Bug	helpdesk#3384	Default captcha isn't cleared on invalid form submission
Performance	helpdesk#3430	Add activity log table index