5.5.0

Release Details

Release Date 3rd December 2024
Release Type Stable - Minor

Notable Changes

  • Right-to-Left language support
    Languages which are written right-to-left (RTL) are now fully supported. Use the text_direction directive within the language pack config.php file to configure.
  • Pin messages within tickets
    Messages and notes can be pinned to the top of a ticket allowing you, and other staff members, to quickly jump to important parts of the conversation.
  • Ticket grid filtering improvements
    You can now use the 'Filter' option on the ticket grid when already viewing a ticket filter, making it possible to modify the filtering conditions being applied. It also now supports multiple condition groups or more complex logic.

Resource Changes

Changelog

Type Issue Description
Feature helpdesk#3431 Add command to terminate Horizon
Feature helpdesk#3406 Add options to rate limit frontend Algolia API calls
Feature helpdesk#3397 Add commands to update and refresh the product license key
Feature helpdesk#3380 Add option to close tickets without notification
Feature helpdesk#3377 Allow setting web and email channel throttling limits in operator panel
Feature helpdesk#3150 Allow pinning messages and notes in tickets
Feature helpdesk#3067 Allow filtering on ticket grid when viewing a filter already
Feature helpdesk#2342 Add RTL (right-to-left) support to template
Improvement helpdesk#3428 Remove Apache dependency from Docker Monolithic
Improvement helpdesk#3426 Reduce number of browser notifications shown at once
Improvement helpdesk#3425 Better duplicate detection for desktop notifications
Improvement helpdesk#3421 Ability to filter email log by additional types
Improvement helpdesk#3418 Update PHP versions to 8.3 in Docker images
Improvement helpdesk#3411 Ability to validate unauthenticated SMTP connections
Improvement helpdesk#3395 Redirect back to grid with last used filtering when not permitted to view ticket
Improvement helpdesk#3392 Improve web server health check error message
Improvement helpdesk#3391 Add anchor plugin to self-service article editor
Improvement helpdesk#3385 Add translations for phone number library
Improvement helpdesk#3370 Consider additional emails when filtering by user email
Improvement helpdesk#3165 Increase length of ticket message excerpt to 255 characters
Improvement helpdesk#2842 Ability to add links to custom field descriptions
Improvement helpdesk#2724 Ability to filter self-service article grid by article text
Improvement helpdesk#2695 Add a focus state to all inputs and buttons
Improvement helpdesk#2622 Ability to create new tags from ticket grid
Bug helpdesk#3424 Docker Monolithic won't start when using external database connection
Bug helpdesk#3423 Ambigious column error when using created_at_max/min on some endpoints in API
Bug helpdesk#3422 Queue retry after time can mean jobs overlap if they take a long time to run
Bug helpdesk#3419 Old blocked emails can be unintentionally sent out when upgrading to v5.0.0
Bug helpdesk#3416 Switching tabs can lose pollcast updates
Bug helpdesk#3412 Ticket grid assign shows inactive operators
Bug helpdesk#3410 JS error when using the message forward options
Bug helpdesk#3404 Scheduled task lock is not released if queue worker is killed
Bug helpdesk#3415 Listeners for queue scheduled tasks bound twice
Bug helpdesk#3384 Default captcha isn't cleared on invalid form submission
Performance helpdesk#3430 Add activity log table index