Add-ons
Add-ons are a collective term used for packages that provide extra functionality that is separate to the core features of the help desk.
Add-ons can be installed and activated from our marketplace. Below you can find the documentation for our add-ons.
Channels
The Facebook channel can handle multiple accounts and will create tickets on new posts on your Facebook page and messages to the page.
Help Widget
A JavaScript widget that developers can embed into their website to enable customers to easily search a knowledgebase or contact the help desk without leaving the page they're viewing.
Twilio
The Twilio channel can process incoming SMS and WhatsApp messages to your phone numbers as tickets, as well as answer phone calls as they come in.
The Twitter channel can handle multiple accounts and will create tickets on new mentions and direct messages.
Plugins
Blesta Notifications
Connect SupportPal with your Blesta system to fetch useful details about your users in tickets. Blesta is a billing system designed for web hosts and other online businesses.
Google Translate
Translate foreign ticket messages using Google Translate with a single click.
Slack Notifications
Post notifications in a channel in Slack on selected ticket actions. Slack is a group messaging application for businesses.
Time Tracking
Track time spent by operators on tickets, creating a time sheet for each ticket and operator.
WHMCS Information
Connect SupportPal with your WHMCS system(s) to fetch useful details about your users in tickets. WHMCS is a billing system designed for web hosts and other online businesses.
WooCommerce
Connect SupportPal with your WooCommerce store to see user orders and subscriptions in tickets.
Developing Your Own Plugins
Read our documentation on building your own useful plugin.