SupportPal Documentation

Google Suite

Thanks to Tim Dawkings from gigafy for providing the below guide on how to use Google Suite as your SAML Identity Provider.

Contents

1. Add SupportPal user attributes to Google Suite

  1. Go to the Google Admin console
  2. Choose Users from the hamburger menu in the top left
  3. Once at the users screen, click the Manage user attributes button in the upper right
  4. A modal will appear, click Add Custom Category
  5. Enter the desired name (eg. Helpdesk, SupportPal)
  6. Add an attribute for each of the SAML attributes in the SupportPal documentation that you wish to use. The attributes can have friendly names here, and do not need to match the system name.
    Google Suite - Step 1
  7. Update your individual user accounts, populating the new attribute fields as appropriate.

2. Add a SupportPal SAML App to Google Suite

  1. Choose Apps from the hamburger menu in the top left
  2. Click SAML Apps
  3. Click the + button in the bottom right to add a new SAML application
  4. Click on Setup my own custom app from the modal
  5. Copy the SSO URL and Entity ID provided, and download the certificate file
  6. Click on Next, and enter the application name (eg. SupportPal)
  7. Check Signed response
  8. Enter the ACS Url and Entity ID that corresponds to your SupportPal installation, see: SAML Service Provider
  9. In the Name ID section, choose Basic Information, and then Primary Email
  10. For the Name ID Format, select EMAIL, then click Next
  11. Click Add new mapping, and in the left column, enter the name of each of the SupportPal SAML attributes that you wish to use
    Google Suite - Step 2
  12. In the right columns, choose the corresponding categories and fields from the Google user attributes
  13. Click Finish

3. Update the SupportPal configuration

  1. Create the file /config/production/saml.php in your SupportPal installation, according to the documentation.
  2. Fill out the IdP configuration:
    1. For the entityID value, use the Entity ID provided earlier by Google.
    2. For the singleSignOnService url value, use the SSO URL provided earlier by Google
    3. Because Google Suite do not support the singleLogoutService mechanism, for the singleLogoutService url value, you can use https://accounts.google.com/logout, which will ignore any posted data and logout the entire Google account when the user chooses to logout of SupportPal.
    4. For the x509cert, paste the certificate that you downloaded earlier from Google.