General Settings

Contents

System

Setting Name	Description
Default Brand	Set the default brand that is used by the system when a user visits the frontend and a matching brand cannot be found (checks the URL). This will usually be your first brand.
Admin Folder	The name of the folder accessed to visit the operator panel, by default "admin". We suggest to change this value to something unique and unknown to users as an added security measure, so only operators will be able to access the URL.
Enable SSL	If you wish to force access to the help desk, frontend, operator panel and API, by SSL, enable this option. Please ensure that your SSL works before enabling it, as it may otherwise lead to issues with accessing the website.
Pretty URLs	This option will remove index.php from URLs and can be enabled if you use Apache where .htaccess is allowed in the directory, or an alternative web server with the rewrite rules converted from the `.htaccess` file. It should be disabled if you do not have Apache `mod_rewrite` or the rewrite rules do not work. Having the option disabled will just add index.php to URLs when accessing the base URL.
Maintenance Mode	If you are carrying out some work and/or wish for the frontend to be inaccessible for users for some time, you can use this option to disable the frontend. Remember to turn this option off afterwards.

Setting Name	Description
Cumulative Attachment Size Limit	The total file size limit for all attachments that are sent in a single email, cumulatively counted. The system will try to fit what it can within the limit if there are multiple files to attach. A typical value would be 5M, which means 5 megabytes. Set to 0 to not send any attachment by emails and require users to download attachments via the help desk.
Include Operator Name	If you wish to include the operator's formatted name in the "From" field on ticket reply emails sent to the user.
Include Department Name	If you wish to include the department name in in the "From" field on ticket reply emails sent to the user.
Email Method	The method used for sending email by the system, defaults to the PHP `mail()` function. SMTP is also available and requires setting up further fields to connect with your SMTP server.

Setting Name	Description
Default User Country	The country that is selected by default for the country field on the register forms.
System Timezone	The default timezone that the system operates in, set to the timezone that your company operates in.
Date Format	The format of all dates displayed by the system.
Time Format	The format of all times displayed by the system.
Default Language	Set the default language for both the frontend and operator panel.
Language Dropdown	If users and operators should have the option to change their language.
Include Locale in URI	Toggle to remove the locale e.g. `/en/` from all help desk URLs. This option can only be disabled when there is only one active language in the system, it will not show otherwise and will be active by default.

Setting Name	Description
SimpleAuth Key	The key used for SimpleAuth. We recommend a longer key, requires minimum 16 characters.
Allow for Operators	SimpleAuth is only available for users by default. You may activate it for operators also, but be aware that there can be security risks if care is not taken when implementing your SimpleAuth usage.

Setting Name	Description
Captcha Type	The type of captcha to use throughout the system. This will default to a normal Captcha that requires no additional configuration, but you can switch to other captchas with additional features/benefits. If switching, the site key and secret key must be set correctly, and we recommend to verify it works after saving the settings. The captcha can also be disabled throughout the whole system here.

Login to or create a Cloudflare account.
Click on the "Turnstile" link in the sidebar.
Click on the "Add Site".
Set a name for the site and your domain, as well selecting a suitable widget mode. Finish by hitting "Create".
You'll then see a success message, showing you your site key and secret key.
Visit Settings in the operator panel and click on the "Captcha" tab. Select the right Captcha type and copy over the site and secret key.
Hit "Save".

Login to your hCaptcha account, or sign up if you do not already have an account.
If it's a new account, they will automatically generate a site ID and offer the option to set up a secret key, do this and skip to step 7.
If you already have an account, you'll need to click on the "Add Site".
Set a name for the site, domain and the captcha settings. Finish by hitting "Save".
You'll then see the new site, showing you your site key.
Your secret key is on the account-level, you may already have this. If you do not, you'll need to go to your account settings and reset it there, this will however invalidate any other websites where you use it.
Visit Settings in the operator panel and click on the "Captcha" tab. Select the right Captcha type and copy over the site and secret key.
Hit "Save".

Visit the Google reCAPTCHA website and start to register a new site.
Enter a label for the site (it's not important) and select "Challenge (v2)" and then either "I'm not a robot tickbox" or "Invisible reCAPTCHA badge". Enter the domain(s) (brand domains/subdomains) that the help desk is installed on, and then hit the "Submit" button.
The next page will show your site key and secret key.
Visit Settings in the operator panel and click on the "Captcha" tab. Select the right Captcha type and copy over the site and secret key.
Hit "Save".

Setting Name	Description
Debug Mode	Debug mode will display errors to the user. Only to be used if instructed by support or debugging the development of a plugin or widget. Errors are otherwise stored in `/storage/logs`.