| Type |
Issue |
Description |
| Feature |
helpdesk#2556 |
Added a database backup command. |
| Feature |
helpdesk#2494 |
Added RFC-2231 support to email parser. |
| Feature |
helpdesk#2445 |
Enabled MySQL strict mode for existing installs. |
| Feature |
helpdesk#2390 |
Added automatic clean up of unlinked file uploads. |
| Feature |
helpdesk#2345 |
Added Spanish translation. |
| Improvement |
helpdesk#2601 |
Now only use brand email template data if multiple brands exist in the system. |
| Improvement |
helpdesk#2585 |
Improved message clipping on large messages. |
| Improvement |
helpdesk#2576 |
Disabled reply polling on tickets when window/tab is not active. |
| Improvement |
helpdesk#2584 |
Deferred loading of other operator drafts to reply polling for better performance. |
| Improvement |
helpdesk#2575 |
Queued AJAX message loading for better performance. |
| Improvement |
helpdesk#2563 |
Added direct link to tweets in ticket view. |
| Improvement |
helpdesk#2562 |
Other sessions are now invalidated when changing password or activating 2FA. |
| Improvement |
helpdesk#2559 |
Only run notification polling in active window/tab. |
| Improvement |
helpdesk#2557 |
Improved query logging/debugging functionality. |
| Improvement |
helpdesk#2551 |
Translated dynamic content in activity log is now shown in user's language. |
| Improvement |
helpdesk#2550 |
Users can now update feedback posted until the expiry date. |
| Improvement |
helpdesk#2540 |
Session cookie now uses SameSite=Lax. |
| Improvement |
helpdesk#2536 |
Forwarding a ticket will now always use descending reply order. |
| Improvement |
helpdesk#2534 |
Completed to-do widget items are now hidden automatically. |
| Improvement |
helpdesk#2529 |
License validation has improved to check in advance of the local license expiring. |
| Improvement |
helpdesk#2526 |
License server connection timeout is now configurable. |
| Improvement |
helpdesk#2521 |
Merge tickets list now always selects oldest ticket by default to merge in to. |
| Improvement |
helpdesk#2508 |
Improved calculation in first response time by operator report. |
| Improvement |
helpdesk#2501 |
Changed frontend article search to use GET instead of POST. |
| Improvement |
helpdesk#2485 |
Added ability to use organisation custom field options in merge fields. |
| Improvement |
helpdesk#2483 |
Now returning HTTP 500 response on requirement errors. |
| Improvement |
helpdesk#2478 |
Updated conflicting text editor shortcuts on MacOS. |
| Improvement |
helpdesk#2472 |
Attribute names in validation messages are now translated. |
| Improvement |
helpdesk#2471 |
Improved activity log messages which had untranslatable words or phrases. |
| Improvement |
helpdesk#2470 |
Added frontend and operator URLs to ticket API responses. |
| Improvement |
helpdesk#2468 |
Improved UX of translation validation error messages. |
| Improvement |
helpdesk#2464 |
Improved form file upload error message. |
| Improvement |
helpdesk#2384 |
The SLA plan is now kept on ticket after closing and a due time is set again when reopening. |
| Improvement |
helpdesk#2348 |
Added language dropdown in pre-installation check page. |
| Bug |
helpdesk#2605 |
Fixed print background being gray on some pages in FireFox. |
| Bug |
helpdesk#2600 |
Fixed issue with RSS feed when multiple brands have the same type name. |
| Bug |
helpdesk#2593 |
Fixed invalid datetime value error when inserting license key in some cases. |
| Bug |
helpdesk#2590 |
Fixed being unable to use ticket tag is none as a condition in a hook macro. |
| Bug |
helpdesk#2587 |
Fixed Twitter avatars not being imported for new tweets. |
| Bug |
helpdesk#2583 |
Removed list-* headers from auto-reply detection. |
| Bug |
helpdesk#2574 |
Fixed departments list being tough to read with certain brand colours on the frontend. |
| Bug |
helpdesk#2573 |
Fixed error parsing email replying to a ticket that has been merged and now trashed. |
| Bug |
helpdesk#2570 |
Fixed PHP error when adding operator group role with plugin permissions in some cases. |
| Bug |
helpdesk#2569 |
Fixed merging a ticket in to another losing watching operators. |
| Bug |
helpdesk#2567 |
Fixed translation from multilingual forms showing even if language is disabled. |
| Bug |
helpdesk#2565 |
Fixed Microsoft oAuth token expiring after 90 days. |
| Bug |
helpdesk#2564 |
Fixed attachment download belonging to multiple tickets potentially fetching wrong linked ticket. |
| Bug |
helpdesk#2560 |
Fixed ticket number generation not considering trashed tickets. |
| Bug |
helpdesk#2558 |
Fixed upload record filename uniqueness check being slow on large tables. |
| Bug |
helpdesk#2546 |
Fixed chance of infinite loop in installer step 6. |
| Bug |
helpdesk#2545 |
Fixed new add-ons not having version set as null in database. |
| Bug |
helpdesk#2544 |
Fixed PHP error on related article search with null subject. |
| Bug |
helpdesk#2542 |
Fixed being unable to use user merge fields in mass emails when sending to individual email addresses. |
| Bug |
helpdesk#2539 |
Fixed chance of scheduled tasks overlapping. |
| Bug |
helpdesk#2537 |
Fixed being unable to delete follow up that paused due time when SLA plan no longer set on ticket. |
| Bug |
helpdesk#2530 |
Fixed line feed breaking reply line clipping in some cases. |
| Bug |
helpdesk#2525 |
Fixed cursor jumps in text editor after certain content. |
| Bug |
helpdesk#2523 |
Fixed imap_search failure messages not available in some cases. |
| Bug |
helpdesk#2522 |
Fixed PHP error on CLI install when posix_getpwuid returns false. |
| Bug |
helpdesk#2517 |
Fixed duplicate Facebook/Twitter users created on MySQL 8.0.22. |
| Bug |
helpdesk#2516 |
Fixed email parser failing to decode some base64-encoded emails. |
| Bug |
helpdesk#2514 |
Removed truncation from user email address. |
| Bug |
helpdesk#2513 |
Fixed 'data too long for column' error when inserting many CC or operators assigned in log entries. |
| Bug |
helpdesk#2512 |
Fixed 'data too long for column' error in some situations. |
| Bug |
helpdesk#2511 |
Fixed popup disappearing when trying to merge multiple tickets in FireFox. |
| Bug |
helpdesk#2509 |
Fixed API incorrectly returning strings instead of integers when libmysqlclient used. |
| Bug |
helpdesk#2507 |
Fixed updating articles over the API incorrectly removing assigned tags. |
| Bug |
helpdesk#2506 |
Fixed operator panel and API routes returning 500 error when database is unavailable. |
| Bug |
helpdesk#2504 |
Fixed phpinfo iframe not expanding to content width in some scenarios. |
| Bug |
helpdesk#2502 |
Fixed being unable to save web channel settings when self-service module disabled. |
| Bug |
helpdesk#2500 |
Fixed incorrect self-service type in URL when search picks up results from multiple types. |
| Bug |
helpdesk#2499 |
Fixed being unable to set an SLA plan with night shift schedules. |
| Bug |
helpdesk#2496 |
Fixed being unable to view newly created custom widgets. |
| Bug |
helpdesk#2495 |
Fixed submit form button placement wrong on some pages. |
| Bug |
helpdesk#2491 |
Fixed unable to save change email method when SMTP data is invalid. |
| Bug |
helpdesk#2489 |
Fixed email parser incorrectly parsing multi value ID headers. |
| Bug |
helpdesk#2487 |
Fixed being unable to submit brand form after updating global email footer. |
| Bug |
helpdesk#2486 |
Fixed UTF-8 characters break auto parsing links in the text editor. |
| Bug |
helpdesk#2484 |
Fixed PHP error when upgrading to 3.3.0+ from versions < 2.5.0. |
| Bug |
helpdesk#2479 |
Fixed pressing CMD on MacOS inside a list incorrectly causes out-dent. |
| Bug |
helpdesk#2477 |
Fixed text editor cursor jumping on iOS devices. |
| Bug |
helpdesk#2476 |
Fixed being unable to toggle sidebar on devices of width 1024px. |
| Bug |
helpdesk#2475 |
Fixed sidebar toggle button showing incomplete on iOS devices. |
| Bug |
helpdesk#2474 |
Fixed 'default_ticket_filter' column has wrong type. |
| Bug |
helpdesk#2469 |
Fixed exception when inserting data longer than defined column length. |
| Bug |
helpdesk#2456 |
Fixed Twitter 'in_reply_to_status_id' not being validated. |
| Bug |
helpdesk#2438 |
Fixed merging a ticket in to another loses linked tickets. |
| Bug |
helpdesk#2407 |
Fixed search links redirecting when trying to open in new tab. |
| Bug |
helpdesk#2160 |
Fixed several strings hardcoded in English. |
| Bug |
helpdesk#1474 |
Fixed operators showing on internal tickets if their ticket notifications are disabled. |
