2.1.0 Beta

Release Details

Important Notes

Please read Upgrading to 2.1 from 2.0 for important changes in this release.

Notable Changes

• Brands - Support many brands from a single installation of SupportPal, users won't be aware that the brands are connected to the same backend.
  • Many frontends, single backend - It's possible to create a personalised frontend for each brand, with its own unique self-service area.
  • User accounts per brand - User accounts are split per brand to allow you to capture different information (profile and custom fields) for each brand.
  • Departments shared - Departments are shared between brands, to keep things organised in the interface. Operators can be assigned to brands and brands assigned to departments to provide permissions on who can view and reply to tickets from each brand.
  • Per-brand email templates - Write personalised email templates specific for each brand.
• Assign operator groups to departments - In an effort to make managing assigned operators to departments easier to manage, we now allow assigning whole operator groups to a department.
• Context-specific signatures - Create signatures that are used when a ticket has a specific department or is for a specific brand instead of your default signature.
• Organisation custom fields - Capture the information you require by creating organisation custom fields that show on the organisation profile page.
• Default ticket filter - Set a personal default ticket filter that is used for the "Manage Tickets" link in the navigation.
• Export and print options for reports - Buttons have been added to download (as CSV or XLS), export as PDF or print the data from table-based reports.
• WHMCS plugin - The plugin now shows more useful information such as the client's profile in WHMCS, domains, invoices and quotes, and also adds the option to create an invoice straight from the operator panel. The plugin now supports connecting to multiple WHMCS installations (set as one per brand).

Resource Changes

• Language file changes (from 2.0.3)
• Frontend template changes (from 2.0.3)
• Operator template changes (from 2.0.3)

Changelog