Ticket General Settings

• %S - A sequential number, tied to the actual ticket ID (starts from 1). If you prefer that the sequential ID start from a higher value, please manually execute the following SQL replacing '3000' with your starting ID:

                              alter table ticket auto_increment 3000;
                          

  AUTO_INCREMENT does not accept lower values once the above query is executed. You will need to delete all the tickets from the helpdesk and again run the above query with a lower value to meet your requirement.
• %N - A random number, use brackets {?} with a number after to define a sequence of that many random numbers.
• %L - A random letter, use brackets {?} with a number after to define a sequence of that many random letters.
• The following PHP date characters (Y, y, m, d, j, g, G, h, H, i, s) prefixed with a %, for example %Y for a 4 digit representation of the current year.

The default value is %N{7}, giving ticket numbers such as 4783783. Other possible examples are listed below:

• %L{3}-%N{4} - ABC-1234
• %Y-%S - 2016-1
• SALES-%N{5} - SALES-12345
• ACME-%y-%S - ACME-16-1

It is important that the ticket number format generates a unique value for each ticket, and must have some element of randomness or uniqueness in it.

• Ascending - Latest message is last.
• Descending - Latest message is first.

• At top and in messages - Notes are shown at the top and in between the messages (default).
• At top only - Only show notes at the top of the ticket.
• In messages only - Only show notes in between the messages.