SupportPal Documentation

Configuration

Core Settings

System settings are configured via the core module. The settings can be accessed by going via the Settings link.

Multilingual Content

With the continued growth and development of the internet around the world, customer bases are becoming more international and the need to provide support in multiple languages grows. SupportPal has complete multi-language support, allowing you to translate everything that you would need to run your help desk in more than one language flawlessly.

Personal Settings

Settings for the authenticated user only. Access by hovering over the user icon in the top right of the screen and clicking Personal Settings in the dropdown that appears.

Self-Service Settings

Settings related to the self-service section. Access by going to Settings, opening the Self-Service box in the sidebar and clicking General Settings.

Ticket Settings

Settings related to tickets. Access by going to Settings and opening the Ticket box in the sidebar.

User Settings

Settings related to the user (and operator) section. Access by going to Settings and opening the User box in the sidebar.