SupportPal Docs

Troubleshoot IIS - Configuration option cannot be used

Problem

When loading SupportPal you see:


This configuration section cannot be used at this path. This happens when the section is locked at a parent level.
Locking is either by default (overrideModeDefault="Deny"), or set explicitly by a location tag with overrideMode="Deny" or the legacy allowOverride="false".

Cause

IIS allows server administrators to prevent users from overriding specific configuration directives in a user defined web.config file. This is similar to the AllowOverride directive in Apache. The error states that a configuration directive used in our suggested web.config file cannot be overridden.

Resolution

  1. Open %SystemRoot%\System32\inetsrv\config\applicationHost.config
  2. Search for the statements below and change the allowOverride attribute from Deny to Allow 
    
            <section name="handlers" allowOverride="Deny" />
            <section name="modules" allowOverride="Deny" />
  3. Restart IIS

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