Troubleshoot 500 Internal Server Error

Problem

Certain or all pages return the web server 500 - Internal Server Error page. This is usually a white page. It is different to the 500 - Whoops! Something went wrong page which is coloured blue and returned by SupportPal.

Cause

There is a problem with your web server configuration or a fatal PHP error has been thrown which could not be handled gracefully by SupportPal.

Resolution

There are many reasons why a 500 - Internal Server Error page can be thrown. Usually an error message will be written to your web server error log in this situation.

Below is a list of troubleshooting steps: