4.x Release Notes

Releases

Version Release Date
4.2.5 22nd December 2022 View Release Notes
4.2.4 16th December 2022 View Release Notes
4.2.3 16th December 2022 View Release Notes
4.2.2 18th November 2022 View Release Notes
4.2.1 11th November 2022 View Release Notes
4.2.0 3rd November 2022 View Release Notes
4.1.2 9th September 2022 View Release Notes
4.1.1 5th September 2022 View Release Notes
4.1.0 18th August 2022 View Release Notes
4.0.4 10th June 2022 View Release Notes
4.0.3 30th May 2022 View Release Notes
4.0.2 18th May 2022 View Release Notes
4.0.1 13th May 2022 View Release Notes
4.0.0 12th May 2022 View Release Notes

What's New?

The 4 series brings several improvements:

  • PHP 8.1 Support
  • Twilio Channel
    The Twilio channel can process incoming SMS and WhatsApp messages to your phone numbers as tickets, as well as answer phone calls as they come in.
  • Add-ons Marketplace
    Install free and paid useful add-ons (such as channels, languages and plugins) through our marketplace.
  • System Health Checks
    System health is designed to give you a clear insight into the overall health of your SupportPal installation and its hosting environment.
  • New WYSIWYG Editor
    TinyMCE is now used throughout the help desk providing a robust editor experience. What you see in the editor is what is displayed to the user.
  • Merge Organisations
    Merge user accounts and user organisations accounts that are within the same brand.
  • Keyboard Shortcuts
    A number of keyboard shortcuts have been implemented for the operator panel and managing tickets to help with your workflow.
  • Mention Operators
    You can now mention operators in ticket messages and notes, mentioned operators receive an email/display notification about the message.
  • Emoji Auto Complete Support
    Type a colon followed by a keyword, e.g. :smile, then press Enter or Return to add the highlighted emoji, or click the desired emoji from those displayed.