4.x Release Notes
Releases
| Version | Release Date | |
|---|---|---|
| 4.2.5 | 22nd December 2022 | View Release Notes |
| 4.2.4 | 16th December 2022 | View Release Notes |
| 4.2.3 | 16th December 2022 | View Release Notes |
| 4.2.2 | 18th November 2022 | View Release Notes |
| 4.2.1 | 11th November 2022 | View Release Notes |
| 4.2.0 | 3rd November 2022 | View Release Notes |
| 4.1.2 | 9th September 2022 | View Release Notes |
| 4.1.1 | 5th September 2022 | View Release Notes |
| 4.1.0 | 18th August 2022 | View Release Notes |
| 4.0.4 | 10th June 2022 | View Release Notes |
| 4.0.3 | 30th May 2022 | View Release Notes |
| 4.0.2 | 18th May 2022 | View Release Notes |
| 4.0.1 | 13th May 2022 | View Release Notes |
| 4.0.0 | 12th May 2022 | View Release Notes |
What's New?
The 4 series brings several improvements:
- PHP 8.1 Support
-
Twilio Channel
The Twilio channel can process incoming SMS and WhatsApp messages to your phone numbers as tickets, as well as answer phone calls as they come in. -
Add-ons Marketplace
Install free and paid useful add-ons (such as channels, languages and plugins) through our marketplace. -
System Health Checks
System health is designed to give you a clear insight into the overall health of your SupportPal installation and its hosting environment. -
New WYSIWYG Editor
TinyMCE is now used throughout the help desk providing a robust editor experience. What you see in the editor is what is displayed to the user. -
Merge Users and Merge Organisations
Merge user accounts and user organisations accounts that are within the same brand. -
Keyboard Shortcuts
A number of keyboard shortcuts have been implemented for the operator panel and managing tickets to help with your workflow. -
Mention Operators
You can now mention operators in ticket messages and notes, mentioned operators receive an email/display notification about the message. -
Emoji Auto Complete Support
Type a colon followed by a keyword, e.g.:smile, then press Enter or Return to add the highlighted emoji, or click the desired emoji from those displayed.