4.x Release Notes
|4.1.2||9th September 2022||View Release Notes|
|4.1.1||5th September 2022||View Release Notes|
|4.1.0||18th August 2022||View Release Notes|
|4.0.4||10th June 2022||View Release Notes|
|4.0.3||30th May 2022||View Release Notes|
|4.0.2||18th May 2022||View Release Notes|
|4.0.1||13th May 2022||View Release Notes|
|4.0.0||12th May 2022||View Release Notes|
The 4 series brings several improvements:
The Twilio channel can process incoming SMS and WhatsApp messages to your phone numbers as tickets, as well as answer phone calls as they come in.
Install free and paid useful add-ons (such as channels, languages and plugins) through our marketplace.
System Health Checks
System health is designed to give you a clear insight into the overall health of your SupportPal installation and its hosting environment.
New WYSIWYG Editor
TinyMCE is now used throughout the help desk providing a robust editor experience. What you see in the editor is what is displayed to the user.
Emoji Auto Complete Support
Type a colon followed by a keyword, e.g.
:smile, then press Enter or Return to add the highlighted emoji, or click the desired emoji from those displayed.
Merge Users and Merge Organisations
Merge user accounts and user organisations accounts that are within the same brand.