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Personal Settings
Settings for the authenticated user only. Access by hovering over the user icon in the top right of the screen and clicking "Personal Settings" in the dropdown that appears.
Profile
| Setting Name | Description |
|---|---|
| First Name | Your first name. |
| Last Name | Your last name. |
| Your email address. This email will receive notifications depending on your settings and may be required if you need to reset your password in the future. | |
| Country | Your country. |
| Language | Your language. |
| Timezone | Your timezone. Will convert all the times in the system so they are in your timezone. |
| Avatar | You can upload an avatar which is used throughout the system, it will search for a gravatar on your email address if no avatar is uploaded. |
| Operator Template | The template viewed when using the operator panel. |
Change Password
Lets you set a new password for your account, you will need to confirm your existing password before you can save it.
Two-Factor Authentication
You can enable Two-Factor Authentication for your account by scanning the QR code in to your favourite application (a list is provided on the page for each OS). Enter the code that is given when you have set-up the account in your decide and click 'Verify & Enable'. If valid, the 2FA Enabled toggle will now be green.
Two-Factor Authentication can be disabled by entering a valid code and clicking the 'Verify & Disable' button.
Ticket Settings
| Setting Name | Description |
|---|---|
| Ticket Reply Order | While you have the operator panel open, it will poll for new tickets, replies and other operators logging in. These events can be shown as notifications, the following options are available:
|
| Default Ticket Filter | The ticket filter that is used when clicking the 'Manage Tickets' link. The default value 'None' will show all unresolved tickets. |
| Default Reply Options | Lets you set what reply options should be set by default when replying to a ticket. The 'Send email to operator(s)' option is dependent on the 'Notify Operators' setting in each department. These options are not used when writing ticket notes. |
Notifications
| Setting Name | Description |
|---|---|
| Email Notifications | The events on which the system should email you notifications. The following options are available:
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| Display Notifications | While you have the operator panel open, it will poll for new tickets, replies, private messages and other operators logging in. These events can be shown as notifications, the following options are available:
|