2.0.0 RC 1

Release Details

Release Date	21st April 2016
Release Type	Release Candidate

Important Notes

Apache mod_rewrite No Longer Required - From this release, the system will operate without mod_rewrite or a working .htaccess. A setting has been added that can be enabled if the .htaccess rules (or similar rewrite rules) are functioning. This setting is set to true automatically on upgrade from a previous beta.
Email Template Previews - A preview option has been made available while editing email templates. It gives an opportunity to see how your email would look, and merge fields are populated with test data.

Changelog

Type	Issue	Description
Feature	DEV-481	Email template previews and editor improvements.
Improvement	DEV-277	Improved htaccess rules to hide application files.
Improvement	DEV-401	Removes dependency on Apache mod_rewrite.
Improvement	DEV-448	Now tries to handle inline images in incoming emails as inline HTML instead of attachments.
Improvement	DEV-471	API - Added option to email operators on adding a reply.
Improvement	DEV-476	Remove operators assigned to tickets when removing them from a department.
Improvement	DEV-482	API - Added profile fields to organisation add and update.
Improvement	DEV-484	Added an alert box when deleting a ticket and blocking its user.
Improvement	DEV-501	Adding self-service link option on open new ticket page in operator panel.
Bug	DEV-460	Editing a user ticket message adds their IP address again at the end.
Bug	DEV-463	Haven't handled a possible exception when handling downloaded email.
Bug	DEV-464	Unable to update custom fields on existing tickets in the frontend.
Bug	DEV-466	The 'hours since' filter options were not working as intended.
Bug	DEV-470	Incorrect log message saved on replies in API channel tickets.
Bug	DEV-472	Closing ticket in API always assumes operator closed it.
Bug	DEV-473	Email template dropdown incorrect on send user email page.
Bug	DEV-475	Unable to update a ticket's department when an operator is assigned in some situations.
Bug	DEV-478	Problems searching for operators when trying to assign an operator to a ticket.
Bug	DEV-479	Unable to add canned responses to ticket replies.
Bug	DEV-480	Sometimes doesn't accept attachments on email replies.
Bug	DEV-483	New languages sometimes do not load when adding to the languages directory.
Bug	DEV-486	Issue with saving times when using a 24-hour time format with AM/PM.
Bug	DEV-492	Closing ticket via grid and reply options doesn't clear the due time.
Bug	DEV-495	Unable to submit a ticket when another department has a required custom field.
Bug	DEV-496	Haven't handled a possible exception when a ticket message may fail to be added to a ticket.
Bug	DEV-498	Waiting for response email is not sent on some departments.
Bug	DEV-499	Unable to use user organisation name filtering option in ticket filters.
Bug	DEV-502	Haven't handled a possible exception when a file upload fails.
Bug	DEV-503	Error when an SLA plan reply or resolve time does not exist for a ticket priority.
Bug	DEV-504	Unable to set avatar when registering a user account.
Bug	DEV-505	Internal operator messages notifies the wrong user under certain circumstances.
Bug	DEV-506	Inaccurate data displayed in user feedback report.