SupportPal Docs

2.0.0 Beta 2

Release Details

Release Date 18th March 2016
Release Type Beta

Important Notes

  • Fresh Install Required - Due to a change in the way the install and upgrade script runs, this version must be installed fresh. Future releases will allow you to update your existing installation.
  • Email Queue - All emails sent by the system are now queued and sent by the cron as opposed to sent immediately. Please ensure the cron is set-up correctly to guarantee that the system functions as intended.
  • Migration Script - A first release of our v1 to v2 migration script has been made available. Please refer to our Upgrade Guide.
  • WHMCS Integration - A new WHMCS integration (version 3.0) compatible with v2 has been made available, instructions on how to use have been included in the download. The new version is no longer compatible with WHMCS v5 or SupportPal v1.
  • WHMCS Information Plugin - We have included a plugin that connects with your WHMCS system and shows product information for users on the ticket view. Please refer to the plugin documentation on how to set it up.
  • HipChat and Slack Notifications Plugins - Plugins to notify you on ticket actions in HipChat and Slack have been included. Please refer to the Slack Notifications plugin documentation on how to set it up.

Changelog

Type Issue Description
Feature DEV-253 Implemented JS localisation in template.
Feature DEV-254 Implemented JS routes in template.
Feature DEV-263 HipChat notifications plugin - version 1.0.
Feature DEV-266 Added documentation links to operator panel pages.
Feature DEV-307 Added option to change sending (from) address in ticket view.
Feature DEV-315 Added upgrade option to installer.
Feature DEV-316 Operator template is now responsive.
Feature DEV-360 Slack notifications plugin - version 1.0.
Improvement DEV-273 Added option to delete uploaded attachments in mass reply.
Improvement DEV-290 JS validation on message field in ticket view.
Improvement DEV-291 Added a calendar icon to date fields.
Improvement DEV-293 IP bans now checked on each request.
Improvement DEV-294 Deleting an IP ban now resets the failed login count.
Improvement DEV-297 Removed the need for some commonly disabled functions.
Improvement DEV-302 Added user groups to user grid.
Improvement DEV-303 Improved the add user to group option on the edit group page.
Improvement DEV-306 Deleting users and operators no longer remove their ticket messages.
Improvement DEV-314 User organisation can be entered as a string on the user edit API.
Improvement DEV-320 Added feedback to the ticket quick action buttons.
Improvement DEV-323 Added channel of each message to ticket view.
Improvement DEV-325 Utilising the email queue for all outgoing email.
Improvement DEV-332 No longer adds replies to locked tickets.
Improvement DEV-333 MethodNotAllowed exceptions handled more gracefully.
Improvement DEV-346 Uninstall plugin option now shows a warning beforehand.
Improvement DEV-347 Email templates are validated before being saved.
Improvement DEV-350 Emails in queue are attempted to be sent 5 times before being deleted.
Improvement DEV-356 Improved loading time on user grid.
Improvement DEV-361 Added subject to the log when deleting a ticket.
Improvement DEV-362 Unread tickets now stand out more on the ticket grid.
Improvement DEV-365 Ticket grid ordering sorts by last reply by default.
Improvement DEV-377 Memorises the number of rows chosen in grids for the future.
Improvement DEV-380 Added utility pages to the role permission options.
Improvement DEV-391 Tickets notes are now more visible in emails.
Bug DEV-278 Global email header shows above the reply above line in ticket emails.
Bug DEV-285 Scheduled tasks getting stuck on PHP errors.
Bug DEV-296 Show more button lost when changing comments order.
Bug DEV-298 Fatal exception when clicking the settings link.
Bug DEV-299 Editing self-service type requires icon when one is already present.
Bug DEV-300 Possible to have empty organisations in some situations.
Bug DEV-301 Waiting for your reply email doesn't contain reply above line.
Bug DEV-305 Emptying template cache doesn't remove Twig cache
Bug DEV-308 The seed value for comment moderation is incorrect.
Bug DEV-311 User fields missing from some ticket emails.
Bug DEV-312 Branding still shows with a branding free license.
Bug DEV-313 Adding user via API doesn't set them as organisation owner.
Bug DEV-317 Ticket throttling not working.
Bug DEV-324 The to email address is incorrect on internal tickets.
Bug DEV-326 Emails being sent on tickets from channels where it is not needed.
Bug DEV-329 Adding a note or reply by a macro doesn't show until you refresh.
Bug DEV-330 Template error when you try to add an escalation rule with no valid value.
Bug DEV-331 Email already exists error when trying to update user or operator.
Bug DEV-334 Empty comments block when no comments exist and comments can only be written by logged in users.
Bug DEV-336 Article visibility incorrect when parent category is hidden.
Bug DEV-339 Redactor tables lose their style when saved.
Bug DEV-341 All email notifications are always checked even when trying to disable some options.
Bug DEV-342 JS validation error when trying to update your operator account password.
Bug DEV-343 User fields missing on internal messages email.
Bug DEV-348 Spam rules are ignored when importing emails.
Bug DEV-351 Avatar truncated error in some browsers when too big.
Bug DEV-358 Operator search returns multiple results for same ticket.
Bug DEV-363 The tickets fetched do not match the number for some of the system overview links.
Bug DEV-368 Canned responses incorrectly showing as not public.
Bug DEV-369 Ordering by organisation member count is incorrect.
Bug DEV-370 Clicking view all in search shows it in the search box.
Bug DEV-371 Unable to change the organisation a user is in to another.
Bug DEV-372 Wrong URL is used when sending emails via the cron.
Bug DEV-374 Redirect loops in some situations when using HTTPS.
Bug DEV-375 Unable to order by organisation in user grid.
Bug DEV-378 Merge tickets log event missing the ticket numbers.
Bug DEV-381 Improper handling when a user doesn't have a first or last name.
Bug DEV-379 Go back to grid option shows all tickets, not just those that are active.
Bug DEV-385 Subdepartments showing on frontend in some situations.
Bug DEV-389 User ticket grid is missing ticket action buttons.