You're browsing the documentation for an old version of SupportPal. Consider upgrading to the latest version.
Log File Manager
The log file manager allows an operator to easily download and delete log files generated by the system.
Permissions
In order to access the Log File Manager, the operator must belong to a group with a role that has the "Manage Log Files" permission.
If an operator has permission to access the page, they're also able to download and delete log files.
Application Logs
Application logs contain messages and stack traces from general usage of the help desk.
- File Prefix:
supportpal - Method: Rotate every 5 days
Changing Logging Method
Unlike the below log files it is possible to change the configuration of application logs, see: Application Log File Configuration Options
Email Logs
Email logs are generated when the Verbose Email Log is enabled within the email channel. The log files contain details about incoming emails including the content and parser debug messages.
- File Prefix:
email - Method: Rotate every 5 days.
It is not currently possible to change the method of logging. The verbose email log should only be used for debugging purposes and not left enabled, as it can use up a lot of storage space.
SQL Query Logs
These logs contain all MySQL queries that are run when utilising the help desk.
- File Prefix:
query - Method: Rotate every 3 days.
Query logs are only generated when debug mode is enabled in the application configuration file.