| Type |
Issue |
Description |
| Feature |
DEV-327 |
Option to filter by ticket channel account. |
| Feature |
DEV-462 |
Settings to change when IPs are banned due to failed logins. |
| Feature |
DEV-494 |
Permissions for managing plugins and viewing widgets. |
| Feature |
DEV-509 |
Added an email history for users in the frontend. |
| Feature |
DEV-626 |
Additional ticket actions - send email to user/operator group and unassign operator from ticket. |
| Improvement |
DEV-446 |
Can now clear the due time on a ticket. |
| Improvement |
DEV-449 |
Added ticket signature as default value for add reply action. |
| Improvement |
DEV-508 |
Improved validation for ticket and user custom fields. |
| Improvement |
DEV-510 |
Replying to pre-merge ticket numbers will now add the reply to the merged ticket. |
| Improvement |
DEV-526 |
Improved system requirements checking and interface. |
| Improvement |
DEV-570 |
Added option to include organisation as a column in the ticket grid. |
| Improvement |
DEV-572 |
Added 'user' column to the frontend ticket grid when part of an organisation. |
| Improvement |
DEV-576 |
Added support for Datatables languages. |
| Improvement |
DEV-579 |
Added browser/desktop notification for private messages. |
| Improvement |
DEV-588 |
Session expired page now asks you to click to login again instead of immediately showing login form. |
| Improvement |
DEV-590 |
Improved visibility of notice of other operators also viewing ticket. |
| Improvement |
DEV-610 |
Moved redactor default options out of the minified JS file to allow customisation. |
| Improvement |
DEV-612 |
Now allow operators to view internal tickets they opened in departments they are not assigned to. |
| Improvement |
DEV-619 |
Added event to distinguish where a failed login happened and only ban when the number of failed logins of those events are reached. |
| Improvement |
DEV-627 |
Made the 404 page not found view for operators more obvious. |
| Improvement |
DEV-630 |
Now shows operator name when hovering over avatar in ticket grid. |
| Improvement |
DEV-632 |
Stored the ticket actions and filtering conditions in the language files. |
| Improvement |
DEV-635 |
Enabled the verbose email log by default. |
| Improvement |
DEV-636 |
Improved the error shown when using an invalid user ID on the ticket API. |
| Improvement |
DEV-637 |
Added several filtering options to the user API. |
| Improvement |
DEV-642 |
Added a default SMTP timeout. |
| Improvement |
DEV-651 |
Always merges tickets into the oldest ticket now. |
| Improvement |
DEV-654 |
Made updating department and changing status to closed more consistent throughout the application. |
| Improvement |
DEV-667 |
Resets a scheduled task after 15 minutes if it's become stuck due to unforeseen circumstances. |
| Improvement |
DEV-671 |
Improvements on MySQL fulltext searches. |
| Improvement |
DEV-679 |
Now empties template cache on upgrade. |
| Bug |
DEV-587 |
Solved exception raised when database is not connectable when running cron. |
| Bug |
DEV-615 |
Bad regex which led to erroneous trimming of incoming emails. |
| Bug |
DEV-620 |
Maintenance icon extends outside box when using short language string. |
| Bug |
DEV-621 |
Draft is not cleared in some cases after posting a reply. |
| Bug |
DEV-625 |
Long drafts can span outside the preview box. |
| Bug |
DEV-628 |
Unhandled exception raised by missing template files. |
| Bug |
DEV-631 |
Undefined variable in the Twitter integration. |
| Bug |
DEV-633 |
Type casting error when not using mysqlnd driver. |
| Bug |
DEV-638 |
Unhandled exception when no email body is found. |
| Bug |
DEV-639 |
User interface issue caused by boolean custom fields JS validation. |
| Bug |
DEV-641 |
Filtering doesn't work on the user feedback report. |
| Bug |
DEV-645 |
Unhandled exception when adding a user to a group. |
| Bug |
DEV-647 |
User API removed a user from their organisation when not entering the organisation_id on update. |
| Bug |
DEV-655 |
Couldn't change the user on a ticket in certain browsers. |
| Bug |
DEV-656 |
Ticket actions are cleared when changing value. |
| Bug |
DEV-657 |
Unhandled exception when attempting to reply to a ticket that doesn't exist any more. |
| Bug |
DEV-658 |
Unable to insert self-service link or canned response in Firefox. |
| Bug |
DEV-659 |
CSS floats in a user reply could cause the reply box interface to be broken. |
| Bug |
DEV-662 |
Rare case where emails could be routed to the wrong department. |
| Bug |
DEV-663 |
Tickets not deleted when only actual message is deleted but drafts exist. |
| Bug |
DEV-664 |
PDF attachments download with .htm extension in certain browsers. |
| Bug |
DEV-665 |
Unable to handle emails where messages are marked as inline. |
| Bug |
DEV-669 |
User group filtering on manage users page shows incorrectly. |
| Bug |
DEV-673 |
Event is undefined in rare circumstances on ticket actions. |
| Bug |
DEV-674 |
Failed to import emails with multiple subjects. |
| Bug |
DEV-675 |
Subdepartments don't show correctly on tickets by department report. |
| Bug |
DEV-676 |
Failed to import email attachments with a content-id. |
| Bug |
DEV-677 |
Failed to import emails with incomplete byte sequence. |
| Bug |
DEV-682 |
Instances where SMTP encryption does not work as intended. |
| Bug |
DEV-684 |
Language dropdown shows for operators even if disabled in the settings. |
| Bug |
DEV-686 |
Twitter replies cannot be posted due to JS errors. |
| Bug |
DEV-687 |
Social media messages can sometimes duplicate. |
| Bug |
DEV-688 |
Reports dashboard can run out of memory if there is too much data in the recent period. |
| Bug |
DEV-697 |
Multi-line Facebook replies show on one line only. |
| Bug |
DEV-698 |
Cannot quote a message to the notes editor. |
| Bug |
DEV-700 |
Assigned operators filter is missing list of operators. |
