2.1.1

Release Details

Notable Changes

• 'Reply-To' email header - Support for the 'Reply-To' email header has been added, so you can select it to override the 'From' address when setting the user on a new incoming ticket by email. This is disabled by default and needs to be enabled by going to Settings -> Tickets -> Channel -> Email Settings and toggling the 'Prioritise Reply-To' option.
• Drag and drop attachments - Attachments can now be dragged and dropped on to the page to be automatically attached to the ticket reply/article that is being written. It works in all modern browsers and supports multiple files at once.
• Showing scheduled escalation rules - A tab has been added to the operator ticket view to show the active escalation rules and when they're scheduled to run. The tab is hidden when no rules are applicable any more or if the ticket doesn't have an SLA plan.
• Ticket notes no longer use default reply options - Creating a new ticket note no longer uses the default reply options, instead keeping the status the same as it currently is unless changed.
• Message loading performance improvements - The ticket view now only loads the latest 20 messages automatically by default and older messages are loaded by AJAX when opened. This has proven to significantly cut the loading time on tickets with a larger number of messages (over 50). If you wish to retain loading all messages or wish to load a different number initially, please set message_load_limit in the App Configuration as instructed.
• Confirm password - As an additional security measure, the existing password must be entered when setting a new password for themselves for both users and operators. Operators must also confirm their password when updating other operator accounts.
• Log file manager - A log file manager has been introduced in the operator panel under Utilities -> Logs, giving quick access to download log files that the system generates. This is useful for debugging and might be asked for when requesting support.
• Desktop notifications linked - Desktop notifications are now linked and will open the relevant ticket when clicked.
• SimpleAuth user creation - SimpleAuth will now create a new user if one doesn't exist for the email provided and then log them in.
• API changes:
  • No longer requires firstname or lastname when creating a new user.
  • Tickets can be created with user email directly rather than user ID, a new user is created if it cannot find a user with that email currently.

Resource Changes

• Language file changes (from 2.1.0)
• Frontend template changes (from 2.1.0)
• Operator template changes (from 2.1.0)

Changelog