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|12th May 2016
|Stable - Major
- Name Changed to SupportPal - The company and product name has now become SupportPal. The new name and logo will appear in the product from this release.
- New WHMCS Integration Released - A new version of the WHMCS integration has been releases, which makes use of a WHMCS addon module to provide a better interface to configure the integration. Before installing the new version, any files for previous versions would need to be removed.
|Improved handling of when IMAP extension is not installed.
|Improved loading ticket view messages efficiency.
|Staggered installation database commands so there is less chance of a timeout.
|Adding license key to diagnostic statistics.
|Hidden inactive operator accounts from the ticket assignment dropdown/search.
|Allow license key to be updated during installation update.
|Allow fullscreen option in iframes in self-service content and emails.
|Changed terminology from public to published for self-service articles.
|Issues with the sandbox mode of Twig that is used in the email templates.
|Name field incorrect on ticket message row where ticket was opened by operator on behalf of user.
|Unable to save existing schedule when some days are missing from database.
|HipChat/Slack API timeouts when trying to send notifications can break application.
|Installer doesn't load when there is invalid session data on the server.
|Default log level is too high.
|Uncaught exception on duplicate user group names.
|Not possible to have the same name for a user and operator group.
|Most Active report breaks when a user has a quote in their name.
|Self-service article links broken in some places.