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2.2 Release Notes
Version 2.1.0 focuses on introducing multi-brand functionality to the help desk, allowing you to create multiple frontends and provide customer support for many brands with a single system.
Releases
| Version | Release Date | |
|---|---|---|
| 2.1.2 | 31st March 2017 | View Release Notes |
| 2.1.1 | 2nd Februrary 2017 | View Release Notes |
| 2.1.0 | 21st December 2016 | View Release Notes |
| 2.1.0 Beta | 7th December 2016 | View Release Notes |
What's New?
The 2.1 series brings several improvements:
- Handle multiple brands in a single help desk installation
- PHP 7 Support - requires ionCube loaders v6
- WHMCS Integration - users can now select a related service/product and see related knowledgebase articles when creating a ticket
- WHMCS Plugin - more information is shown, with the option to create an invoice straight from the operator panel, and supports connecting to multiple WHMCS installations.
- Create context-specific signatures based on brand and department of ticket
- Assign whole operator groups to departments
- Retains the last 3 viewed tickets, filters, users and organisations in the header navigation
- Collect the custom information you need with organisation custom fields
- Set a default ticket filter for the "Manage Tickets" link
- Better handling of CC'ed addresses on email replies
- Data export and print options for reports
- Support for accepting Twitter/Facebook messages from users with emojis
- SAML authentication for users and operators