SupportPal Docs

2.0.0 Beta 3

Release Details

Release Date 30th March 2016
Release Type Beta

Important Notes

  • Pausing Due Time on Tickets - An option to pause the due time on tickets that fall under SLA plans has been added to the reply options. Often you may need to wait on the user before the ticket can be completed, so you can now pause the due time after replying, and the due time only begins again once the user replies again.
  • WHMCS Information Plugin - An option has been added to allow syncing of user details between the help desk and WHMCS. Existing users of the plugin must re-save the settings to re-enable the features as options has been added to enable and disable functionality.
  • SimpleAuth for Operators - The option to use SimpleAuth is now available for operators, though it is disabled by default. The setting can be enabled at Settings -> Core -> General Settings -> SimpleAuth.
  • Email Queue Grid - A page has been added to show the currently queued emails, under Utilities. The option to view the email content and also delete the email from the queue is available.

Changelog

Type Issue Description
Feature DEV-412 Added SimpleAuth for operators.
Feature DEV-431 Added option to enable debug mode in the general settings.
Feature DEV-434 Added email queue page.
Feature DEV-456 WHMCS information - added option to sync user details between the help desk and WHMCS.
Improvement DEV-384 Updates department email used when changing department on ticket.
Improvement DEV-392 Added organisation link to user details in ticket sidebar.
Improvement DEV-395 Logs and bans IPs on failed authentications on the API.
Improvement DEV-400 Added option to pause due time (from SLA plan) when replying to a ticket.
Improvement DEV-402 Reloads signature after replying to a ticket.
Improvement DEV-417 Better handling of IMAP errors when the IMAP extension is not installed.
Improvement DEV-424 Remove signature when adding ticket note.
Improvement DEV-426 White user groups now display with black text.
Improvement DEV-428 Only display the last 5 ticket messages in emails.
Improvement DEV-444 Option to convert a user ticket to internal and vice versa.
Improvement DEV-451 Added a notice when a follow up is active on a ticket.
Bug DEV-317 Throttling doesn't work on email piping.
Bug DEV-383 When emailing a reply with the send to operators option enabled, it emails you back your reply.
Bug DEV-386 Incorrect model events called on some actions.
Bug DEV-387 Some model events do not contain what has changed.
Bug DEV-388 Cache doesn't work in console mode.
Bug DEV-393 Emails sometimes are imported blank when it has a different encoding.
Bug DEV-396 Times in emails are formatted in the timezone of the user who caused the email to be sent.
Bug DEV-397 Unable to change the template shown on the frontend.
Bug DEV-398 Special characters break the SMTP authentication from validating.
Bug DEV-399 Primary key on database table must not be null in MySQL 5.7+.
Bug DEV-404 Not authorised to download frontend attachments in certain circumstances.
Bug DEV-405 URLs in email templates are having special characters encoded.
Bug DEV-406 Category levels displaying wrong in some places.
Bug DEV-407 Issue with filtering results in FireFox.
Bug DEV-408 Some emails are missing user merge fields.
Bug DEV-409 Tickets opened by API are not notifying operators by email by default.
Bug DEV-411 Unable to transfer ownership of organisation if the member previously owned another organisation.
Bug DEV-414 Invalid ticket CC value breaks ticket view.
Bug DEV-415 Last ticket replier filtering option doesn't filter correctly.
Bug DEV-416 Filter results button should not be visible when already viewing a ticket filter.
Bug DEV-418 Checking permissions needlessly on routes which no longer exist when module is disabled.
Bug DEV-419 Ticket grid URL parameters are overwriting filtering options that have been manually set.
Bug DEV-420 Filtering conditions on user tickets grid not displaying correctly.
Bug DEV-421 View feedback button not clickable.
Bug DEV-425 Pre-installation check page fails when system requirements do not pass.
Bug DEV-427 Possible to create operator groups without any operator roles.
Bug DEV-429 Colour picker missing on operator groups form.
Bug DEV-430 Search breaks when searching for a partial email address.
Bug DEV-433 Fulltext index isn't added correctly when the MySQL version on the server has been updated.
Bug DEV-435 JS error thrown and doesn't display properly when the upgrade fails.
Bug DEV-436 JS error when trying to delete an attachment when submitting a ticket on the frontend.
Bug DEV-437 Validation error when trying to register an account that exists but isn't confirmed.
Bug DEV-438 Registering again with a different organisation removes the first organisation and any users in it.
Bug DEV-440 Redactor problems when parsing URLs containing twig code.
Bug DEV-441 PHP error in some situations when initialising the settings.
Bug DEV-442 Clicking the checkbox in ticket grid directly doesn't activate the action buttons.
Bug DEV-443 Private ticket filters visible to other operators.
Bug DEV-445 Unable to mark a to-do item as done in some situations.
Bug DEV-453 Waiting for reply email being sent not added to ticket log.
Bug DEV-454 Wrong tabs are showing on the organisation tickets page.
Bug DEV-455 Organisation tickets in ticket view should only show tickets from other members in organisation.
Bug DEV-457 Wrong default ordering on user and organisation ticket grids.