2.2 Release Notes

Version 2 is a complete rewrite, with previous components carefully redesigned and many new and useful features introduced. Below we have detailed some of the major changes.

Releases

What's New?

Version 2.0 brings several exciting new features:

• Keep track of customer satisfaction with Feedback Forms
• Automate your workflow with Macros
• Often we need a friendly reminder to get back to a user at a later date. This is now possible via Follow Ups
• Make life easy for your international clients by leveraging Localised Email Templates
• Secure your operator accounts by enabling 2 Factor Authentication in the Personal Settings page
• Enhance your help desk using our prebuilt plugins: WHMCS Information

What's Changed Since v1.3.3?

• It's now possible to use merge fields in canned responses so you don't have to type out the user's name every time.
• Improved flexibility for determining the conditions under which an SLA Plan, Ticket Filter, etc should apply
• Ability to set frontend logo via general settings
• Self-Service changes:
  • Multiple attachments can now be uploaded with an article. Previously this was limited just to the "Downloads" section
  • Articles can now be associated with more than one category
  • Self-Service sections are now completely customisable via the operator panel. Add, re-order and remove them until your hearts content
  • Tags can now be assiociated with articles
• The concept of sub-users has been replaced by organisations. For more details please read: Managing Organisations
• The activity or audit log has been expanded to include user events
• A more flexible events system has been added to Spam Rules, IP Bans and the IP Whitelist giving you control over when each of these should occur
• The rest api key has been replaced by API Tokens allowing you to create multiple tokens and define access controls for each
• Gravatar support has been adjusted so that it will automatically be used if your e-mail address is registered at gravatar.com