SupportPal requires a fairly standard PHP & MySQL server setup in order to be installed and function correctly. If you require any assistance with setting up SupportPal or determining if your system can support SupportPal, please contact us.
PHP versions 7.0.8 - 7.3.x are supported.
For assistance installing a new version of PHP please contact your hosting provider or server administrator.
PHP extensions differ depending on your server, your host and other system variable. For assistance installing missing extensions, please contact your hosting provider or server administrator.
Your PHP configuration must adhere to the following settings:
To use Gravatar and other SupportPal features,
allow_url_fopenmust be enabled in your PHP configuration.
If your server has IPv6 networking support, this should be enabled by default. However if not please ensure you have the
php-socketsextension enabled and PHP has been compiled with the
PNG & JPG Support
If the PHP GD extension has been manually compiled, please ensure the
--with-jpeg-dirflags are provided.
If you're running under a particularly strict environment, please ensure that the following functions are not listed under the
A minimum of 128MB addressable memory is required to install and use SupportPal. We recommend at least 256 MB.
For assistance on modifying your PHP configuration, please contact your hosting provider or server administrator.
The following directories (and directories within recursively) must be writable by the PHP/Web Server process.
We recommend setting the above directories to 755 permissions. You may also need to adjust the owner and group of the directories.
chmod -R 755 /path/to/directory chown -R www-data:www-data /path/to/directory
httpdfrom writing to files, beyond the normal file permissions. You need to apply
httpd_sys_rw_content_tto the directories:
chcon -Rv --type=httpd_sys_rw_content_t /path/to/directory
Right click on the folder containing the SupportPal files, click Properties and then the Security tab. Click Edit... and then Add..., enter
IUSRS and click Check Names. Click OK, and check the Full Control checkbox in the permissions. Do the same for the
IIS_IUSRS group too.
MySQL Server 5.6.0 - 5.7.x, 8.0.x supported. MariaDB 10.0 - 10.3 also supported.
We recommend the following MySQL configuration directives are changed:
max_allowed_packet- we recommend greater than 20MB to ensure large emails and embedded images are correctly handled.
For assistance on modifying your MySQL configuration, please contact your hosting provider or server administrator.
SupportPal supports Apache, nginx and IIS web server, in all cases you must enable the mod_rewrite module for SEO friendly URLs.
Apache works out of the box, however for nginx and IIS you will need to install the rewrite rules.
Please ensure your web server is configured to allow HTTP GET, POST, PUT and DELETE requests. If using Apache and have mod_allowmethods enabled you may need to update your web server configuration to permit all four verbs.
Outbound port 443 access to licensing.supportpal.com