| Type |
Issue |
Description |
| Feature |
DEV-349 |
Social login options for users. |
| Feature |
DEV-469 |
Added reports for measuring the busiest department, time of day, day of week and month. |
| Feature |
DEV-816 |
Added support for reCAPTCHA v2 and invisible reCAPTCHA. |
| Feature |
DEV-1111 |
Allow changing the brand of ticket. |
| Feature |
DEV-1140 |
Added previews for ticket attachments for certain file types. |
| Feature |
DEV-1155 |
Added support for internal (operator-only) self-service types. |
| Feature |
DEV-1744 |
A brand colour can be set which applies a colour scheme based on it throughout the system. |
| Feature |
DEV-1754 |
Can now clone an existing self-service article as the basis of a new article. |
| Feature |
DEV-1807 |
Added option to create an external link as a self-service type. |
| Feature |
DEV-1829 |
Added option to pin a self-service article to the top of list view types. |
| Feature |
DEV-1865 |
Added report for tickets by tag. |
| Feature |
DEV-1879 |
Added option to export all data belonging to a single user. |
| Feature |
DEV-1882 |
Added option to automatically prune inactive data, logs and files after a number of days. |
| Improvement |
DEV-1297 |
Now show an option to resend confirmation email on attempted login when still unconfirmed. |
| Improvement |
DEV-1323 |
Can now download raw emails from the system in a format that can be directly imported in to email clients. |
| Improvement |
DEV-1336 |
Improved the failed to send email handling so it allows to retry after 5 failed attempts. |
| Improvement |
DEV-1339 |
Can now re-process incoming emails that were rejected initially. |
| Improvement |
DEV-1462 |
Can now set a custom published date/time on self-service articles. |
| Improvement |
DEV-1596 |
Can now set a custom slug on self-service articles, categories, tags and types. |
| Improvement |
DEV-1609 |
Can now set a default ordering strategy for articles in a type. |
| Improvement |
DEV-1678 |
A custom URL can be set for the frontend logo. |
| Improvement |
DEV-1739 |
Macros can now be set to be limited to certain operator groups or private to a single person. |
| Improvement |
DEV-1739 |
Added article rating, searching and comment rating to the API. |
| Improvement |
DEV-1793 |
Ticket drafts now save attachments along with the text. |
| Improvement |
DEV-1804 |
Added option to select who to email when using the add reply/note action. |
| Improvement |
DEV-1806 |
Improved license validation process after license is re-issued at client area and ready to use again. |
| Improvement |
DEV-1808 |
Added a configuration option to disable the timeago library and show fully formatted times in the system. |
| Improvement |
DEV-1809 |
Added a configuration option to allow showing more articles in a category preview (currently limited to 3). |
| Improvement |
DEV-1817 |
Added an option to filter by 'registered users only' on the articles grid. |
| Improvement |
DEV-1819 |
Added a message option to print an individual reply only. |
| Improvement |
DEV-1820 |
The 'enable SSL' option can now be set per brand. |
| Improvement |
DEV-1824 |
A warning is now shown when navigating away from ticket where a time tracking timer is active. |
| Improvement |
DEV-1825 |
Added user organisations to the operator panel search. |
| Improvement |
DEV-1831 |
Added pagination to the self-service category view. |
| Improvement |
DEV-1833 |
Improved article category hierarchy in the breadcrumb. |
| Improvement |
DEV-1837 |
Improved self-service categories list in the sidebar. |
| Improvement |
DEV-1844 |
Added HTTP methods to the install and upgrade requirements. |
| Improvement |
DEV-1847 |
An operator replying to their own internal ticket now acts as if they were replying like a normal user. |
| Improvement |
DEV-1848 |
The ticket number format now has a stricter set of allowed characters only. |
| Improvement |
DEV-1852 |
The ticket grid footer now sticks to the bottom of the screen. |
| Improvement |
DEV-1855 |
Checkbox, checklist and multiple options custom fields can now be set to be required. |
| Improvement |
DEV-1880 |
Improved 'right to erasure' in ensuring personal data is removed when a user is deleted. |
| Improvement |
DEV-1884 |
Visiting the operator URL for an old (and since merged) ticket will now automatically redirect to the newly merged ticket. |
| Improvement |
DEV-1873 |
The 'send email to user group' action now emails all users separately. |
| Bug |
DEV-1425 |
Now logs emails that have no 'From:' email header rather than just dropping it. |
| Bug |
DEV-1717 |
Fixed some HTML getting dropped in certain multipart/mixed emails. |
| Bug |
DEV-1760 |
Fixed issue where articles become hidden from system when only assigned type is deleted. |
| Bug |
DEV-1799 |
No longer possible for user to change their email when logging via SSO. |
| Bug |
DEV-1810 |
Updated htmlpurifier library that would error when parsing certain strings in PHP 7.2. |
| Bug |
DEV-1811 |
Fixed JS error when posting a note on a Twitter ticket. |
| Bug |
DEV-1813 |
License information is now fully cleared before calling the licensing server. |
| Bug |
DEV-1815 |
Fixed error shown when trying to fetch permissions through the API with an ordering column set. |
| Bug |
DEV-1816 |
Fixed error shown when trying to fetch tickets through the API with an ordering direction set. |
| Bug |
DEV-1821 |
Updating a user no longer wipes the existing user groups attached. |
| Bug |
DEV-1826 |
Fixed self-service categories being hidden when they have no articles despite their children having articles. |
| Bug |
DEV-1827 |
The system will no longer try to use TLS for connecting mail server if available when the encryption is set to 'None'. |
| Bug |
DEV-1828 |
The list of TO recipients for operators will no longer include operators from other brands that shouldn't receive the email. |
| Bug |
DEV-1831 |
Fixed popular and latest article sections incorrectly showing outdated items due to cache. |
| Bug |
DEV-1836 |
Fixed self-service types cache not clearing when re-ordered. |
| Bug |
DEV-1839 |
Removed 'return-path' as a destination header searched when processing an email. |
| Bug |
DEV-1842 |
Fixed incorrect FROM email address used when sending ticket locked notification to a user email reply. |
| Bug |
DEV-1845 |
Linked tickets now only display tickets that the operator is able to view. |
| Bug |
DEV-1853 |
Fixed copy link message option not working after editing the message. |
| Bug |
DEV-1853 |
Fixed issue preventing attachments with a slash in the filename from being downloadable. |
| Bug |
DEV-1853 |
Fixed issue with ticket message 'contains' condition on MySQL 5.6+ not working well with small words or stopwords. |
| Bug |
DEV-1859 |
Fixed error shown by reports dashboard if using the MySQL client driver. |
| Bug |
DEV-1859 |
Fixed error with installation if any of the MySQL details contains a quote. |
| Bug |
DEV-1867 |
Fixed issue with filtering by custom field values in reports. |
| Bug |
DEV-1868 |
Fixed timezone issues when viewing and filtering reports. |
| Bug |
DEV-1869 |
The 'font' element is no longer completely removed from HTML emails. |
| Bug |
DEV-1871 |
Fixed duplicate showing when filtering reports with certain conditions. |
| Bug |
DEV-1873 |
Fixed not being able to forward by department email addresses when a department email is not set on the ticket. |
| Bug |
DEV-1889 |
Fixed cases where the email is sometimes routed to the wrong department because of the 'Delivered-To' email header. |
| Bug |
DEV-1890 |
Fixed issues with using fulltext search special characters in the ticket message 'contains' action. |
| Bug |
DEV-1892 |
Fixed IP address not properly logged in activity log on some actions. |
| Bug |
DEV-1900 |
Pausing due time doesn't remove existing scheduled escalation rules. |
