| Type |
Issue |
Description |
| Feature |
DEV-1977 |
Added a 'last message content' condition to filters, macros and reports. |
| Improvement |
DEV-1470 |
Can now search by name and email address when entering CC email addresses to a ticket. |
| Improvement |
DEV-1530 |
Can now select an existing organisation when creating a new user while opening a new ticket or changing the user on a ticket. |
| Improvement |
DEV-1965 |
Can now attempt to send Twitter direct messages (DMs) to users who you are not following or they are not following your account. |
| Improvement |
DEV-1966 |
Billing information from Blesta Information, WHMCS Information and WooCommerce plugins is now displayed on the open new ticket form in the operator panel. |
| Improvement |
DEV-1971 |
Ticket creator of internal tickets emailed in are now emailed about the ticket they opened. |
| Improvement |
DEV-1982 |
Encrypted custom field values are now decoded when fetched in the API. |
| Improvement |
DEV-1987 |
Added a warning if attempting to remove the ticket number from relevant email template subjects. |
| Improvement |
DEV-1988 |
Added backwards compatibility support for the old submit ticket links direct to a single department. |
| Improvement |
DEV-1991 |
The operator's default signature is now used when writing a direct email to a user. |
| Improvement |
DEV-1994 |
Operators can now create users without entering a name or password. |
| Improvement |
DEV-1995 |
Improved the performance of the recent activity section in the ticket grid sidebar. |
| Improvement |
DEV-1996 |
Department links in the ticket grid sidebar now load non-resolved tickets by default. |
| Improvement |
DEV-2004 |
Canned response merge fields can now be used in operator signatures. |
| Bug |
DEV-1962 |
Fixed error stopping assigning operators on a new ticket opened over the API. |
| Bug |
DEV-1963 |
Fixed invalid/null ID on tickets when fetching tickets list with certain parameters set. |
| Bug |
DEV-1964 |
No longer able to register an account through the submit ticket form when user registration is disabled. |
| Bug |
DEV-1967 |
Fixed validation error showing when attempting to adjust columns on the ticket grid with just one brand. |
| Bug |
DEV-1968 |
Fixed case sensitivity issue with the installer in Internet Explorer. |
| Bug |
DEV-1969 |
Better handling of an invalid response from the WHMCS API in the WHMCS Information plugin. |
| Bug |
DEV-1970 |
Fixed article translations not displaying properly when viewing an article in the frontend. |
| Bug |
DEV-1973 |
Fixed internal ticket reply email attachment links pointing to frontend instead of operator panel. |
| Bug |
DEV-1974 |
Fixed not being able to set a fixed year for schedule holidays. |
| Bug |
DEV-1975 |
Fixed system requirements showing all file permissions ticked despite not being able to write to the logs folder. |
| Bug |
DEV-1978 |
Fixed using a subdepartment in the 'department' email command setting the department_email_id incorrectly. |
| Bug |
DEV-1979 |
Fixed being able to view internal tickets on the frontend when token is known. |
| Bug |
DEV-1980 |
Fixed attachment downloads not working in Firefox. |
| Bug |
DEV-1981 |
Fixed ticket follow ups not running when they have no actions. |
| Bug |
DEV-1978 |
Fixed using a subdepartment in the department email command setting the department_email_id incorrectly. |
| Bug |
DEV-1983 |
Fixed the 'me' email command incorrectly notifying all operators on a new ticket. |
| Bug |
DEV-1985 |
Fixed being unable to delete attachments from the email queue. |
| Bug |
DEV-1986 |
Fixed some operator email templates that do not consider the brand when selecting which email template to send. |
| Bug |
DEV-1989 |
Fixed automatic and hook macros being private to the operator who created them. |
| Bug |
DEV-1990 |
Fixed fulltext indexes not existing on upgraded systems until certain parts of the code were called. |
| Bug |
DEV-1992 |
Fixed bootstrap cache files no longer being generated in the download leading to issues when upgrading ionCube. |
| Bug |
DEV-1993 |
Fixed add reply and note ticket merge fields broken when being used on multiple tickets in automatic macros. |
| Bug |
DEV-1998 |
Fixed error when entering an empty string as a tag ID for tickets in the API. |
| Bug |
DEV-1999 |
Fixed email template ID '-1' not found error when user reply email template is disabled. |
| Bug |
DEV-2000 |
Fixed Facebook integration not supporting HTTP/2. |
| Bug |
DEV-2007 |
Fixed ticket grid conditions in the URL not decoded correctly when clicking filter results. |
